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  • Workforce Management
  • Patrick Carroll

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The Employee Experience Playbook For 2020

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...

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  • Report Research Overview: Adaptive Strategies

    A CIO's Guide To Leveraging Adaptive Strategies To Win In Times Of Constant Change
    April 23, 2020 | Pascal Matzke, Patrick Carroll

    To win in times of constant change and uncertainty, tech leaders need to deploy adaptive strategies. Organizations following an adaptive approach are outpacing the competition through business...

  • Report Forrester's EX Index: A Deeper Look At The Data

    A Deeper Analysis Of The EX Index Reveals The Impact Of Technology And The Factors Causing Employee Burnout

    More than ever, technology plays a significant role in employee experience (EX) by both fostering and inhibiting engagement. But conventional engagement surveys don't capture it, leaving CIOs in...

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