Search Results
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Report European Tech Market Outlook By Country, 2018 To 2019
Benelux And The Nordic Nations Lead, While The Big Four Sputter With Weakening Economies
People often view Western and Central Europe as a single regional tech market, but as every European CIO knows, it is also a collection of 28 separate national markets. This report details...
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Report The European Consumer Tech Stack
Our 2018 European Benchmark Data Overview Shows The Four Forces Of Adoption
Humans were born to embrace today's technologies. In 2018, Forrester has surveyed 110,460 online adults in 20 countries to see how people embrace technology, why they use it, and what that will...
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Report European Tech Market Outlook By Country, 2017 To 2018
Mixed Prospects, With Slightly Better Overall Growth In 2018
Western and Central Europe is often viewed as a single regional tech market, but as every European CIO knows, it is also a collection of 28 separate national markets. This report offers our outlook...
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Report Case Study: Giffgaff Turns Customers Into Members Of Its Community Business Model
The Community Business Model Helps Drive Innovation And Successful Customer Engagement
November 3, 2017 | Dan BielerUK-based mobile virtual network operator (MVNO) giffgaff has found that using a community-based business model delivers business benefits. The operator actively involves customers in running the...
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Report OpenStack Fights To Defend Its Claim As A Standard
Its Future Sits Quietly Within Your Private Cloud, Outside The US, And Among Telecommunications Providers
OpenStack became a cloud platform standard in 2013. Since then, it has evolved and reached a less eventful stage of its life, losing some of its early momentum and vocal proponents but gaining new...
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Report European Tech Market Outlook For 2017 To 2018
The Cloud Will Accelerate BT, While Firms Maintain A Cautious Approach To Tech Spending
In the age of the customer, CIOs of European businesses and governments must balance concerns about the slow-growth business environment against the importance of investing in technologies to help...
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Report Case Study: Telefónica Digitizes Its Operations In Service Of The Customer
Simplified And Automated Operations Drive Employee Engagement And Better Customer Experience
This case study covers the transformation of Telefónica's operations as a driver of improved customer experiences. It shows how the CIO's focus on simplification and automation, including a "zero...
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Report Forrester Data: World Online Population Forecast, 2017 To 2022 (Global)
ForecastView Spreadsheet
March 22, 2017 | Shaurya Priya, Sanjeev KumarThis forecast, made exclusively available for ForecastView clients, sizes and forecasts the online population globally across five regions and 55 countries. It also sizes and forecasts the mobile...
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Report Forrester Data Report: World Online Population Forecast, 2017 To 2022 (Global)
Forecastview Document
March 22, 2017 | Shaurya Priya, Sanjeev KumarThis forecast, made exclusively available for Forecastview clients, sizes and forecasts online population globally across five regions and 55 countries. It sizes and forecasts the mobile (mobile...
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Report The UK Customer Experience Index, 2016
UK Brand Scores Reveal A Year Of Progress
How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the top performers in the UK and the specific brands that you must beat to...