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  • Patient Experience
  • Arielle Trzcinski
  • Employee Experience

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The Employee Experience Playbook For 2020

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...

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  • Report Healthcare 2020: The State Of The Doctor-Patient Relationship In The US

    Key Findings From A Forrester And HIMSS Annual Benchmark Study Of Patient And Provider Experiences
    March 10, 2020 | Jeff Becker, Arielle Trzcinski, Annalise Clayton

    The patient and provider experience is deteriorating against a changing landscape. Increasing competition and high costs of care threaten the success of traditional healthcare providers. To assess...

  • Report New Tech: Virtual Care, Q1 2019

    Forrester's Landscape Overview Of 36 Providers
    February 5, 2019 | Arielle Trzcinski

    Virtual care promises to transform the way we receive and deliver healthcare. This report presents an overview of the emerging vendors in the healthcare virtual care market. These vendors deliver...

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