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  • Report Now Tech: Cloud Unified Communications Providers, Q2 2018

    Forrester's Overview Of 24 Cloud Unified Communications Providers
    June 4, 2018 | Art Schoeller

    You can use cloud unified communications (UC) providers to quickly deliver critical UC capabilities to your workers, reduce or eliminate capex investments, and protect existing UC investments. But...

  • Report Now Tech: Commerce Service Providers, Q2 2018

    Forrester's Overview Of 29 Commerce Service Providers
    June 4, 2018 | Lily Varon

    Digital businesses can use commerce service providers (CSPs) to design their digital commerce strategy and ecosystem, create immersive commerce experiences, and build and integrate digital commerce...

  • Report Now Tech: EU- And UK-Based Enterprise Content Management, Q2 2018

    Forrester's Overview Of 20 EU- And UK-Based Enterprise Content Management Providers
    June 1, 2018 | Cheryl McKinnon

    You can use enterprise content management (ECM) to advance employees' engagement and knowledge sharing, improve customers' digital experience, and meet compliance obligations. But to access these...

  • Report Now Tech: B2B Commerce Suites, Q2 2018

    Forrester's Overview Of 18 B2B Commerce Suites Providers
    June 1, 2018 | John Bruno, Bruce Eppinger

    You can use B2B commerce suites to digitize buying and selling processes, provide convenient engagement for customers, personalize the buying experience, and uncover valuable customer insights. But...

  • Report Now Tech: B2C Commerce Suites, Q2 2018

    Forrester's Overview Of 19 B2C Commerce Suite Providers
    June 1, 2018 | Bruce Eppinger, John Bruno

    You can use B2C commerce suites to deliver online shopping, brand engagement, and customer service. But to access these benefits, you'll first have to select from a diverse set of vendors — vendors...

  • Report Now Tech: Social Listening Platforms, Q2 2018

    Forrester's Overview Of 31 Social Listening Platform Providers
    May 24, 2018 | Jessica Liu

    You can use social listening platforms to accomplish messaging optimization, market research, and product innovation using social media data. But to access these benefits, you'll first have to...

  • Report Now Tech: Agile Requirements Management Tools, Q2 2018

    Forrester's Overview Of 22 Agile Requirements Management Providers
    May 22, 2018 | Margo Visitacion, Bill Seguin

    Software development teams use agile requirements management (RM) tools to connect design and development, reduce technical debt, and maintain structure while scaling Agile. But to access these...

  • Report Now Tech: Professional Services For Digital Health Transformation, Q2 2018

    Forrester's Overview Of 24 Professional Services Firms For Digital Health Transformation
    May 3, 2018 | Kate McCarthy, Alex Kramer

    You can use professional services for digital health transformation to improve customer experience, improve care and reduce costs, and drive engagement with digital experiences. But to access these...

  • Report Now Tech: Retail Associate Enablement, Q2 2018

    Forrester's Overview Of 24 Retail Associate Enablement Providers
    April 27, 2018 | Ananda Chakravarty

    You can use retail associate enablement tools to enhance the customer experience in the physical store and improve both labor and store operations efficiency. But to access these benefits, you'll...

  • Report Now Tech: DDoS Mitigation Solutions, Q2 2018

    Forrester's Overview Of 21 DDoS Migration Solutions
    April 27, 2018 | Joseph Blankenship

    You can use DDoS mitigation solutions to ensure the availability of mission-critical services, preserve brand reputation, and maintain customers' experience with your digital assets. But to access...

  • Report Now Tech: Managed Detection And Response (MDR) Services, Q2 2018

    Forrester's Overview Of 18 Managed Detection And Response Providers
    April 26, 2018 | Jeff Pollard

    You can use MDR services to offer assurance that your business is not currently compromised, to turn internal investigations over to efficient experts, or to get on-demand access to a seasoned...

  • Report Now Tech: Omnichannel Order Management Systems, Q2 2018

    Forrester's Overview Of 27 Omnichannel OMS Providers
    April 26, 2018 | Brendan Witcher

    You can use an omnichannel order management system (OMS) to provide enterprise-level inventory visibility and distributed order management, customer order management, and store fulfillment. But to...

  • Report Now Tech: Predictive Analytics And Machine Learning Solutions, Q2 2018

    Forrester's Overview Of 34 PAML Solution Providers

    You can use predictive analytics and machine learning (PAML) solutions to help data science teams become more productive, foster collaboration, and drive business outcomes. But to access these...

  • Report Now Tech: Point Of Service And Mobile Point Of Service Vendors, Q2 2018

    Forrester's Overview Of 29 POS/mPOS Providers
    April 25, 2018 | Ananda Chakravarty

    You can use POS/mPOS software in the store to optimize and reconcile transaction processing, complete purchases for shoppers in-aisle, and provide scalable service capabilities. But to realize...

  • Report Now Tech: Public Cloud Development Platforms In China, Q2 2018

    Forrester's Overview Of 24 Public Cloud Development Platform Providers In China
    April 23, 2018 | Charlie Dai

    CIOs in China can use public cloud development platforms to deliver value to customers faster, drive digital innovation with less capital investment, and improve their elasticity and agility for...

  • Report Now Tech: Service Providers For Next-Generation SAP Products, Q2 2018

    Forrester's Overview Of 33 Service Providers For Next-Generation SAP Products
    April 20, 2018 | Amanda LeClair, Liz Herbert

    SAP customers use service providers for next-generation SAP products to access new skill sets, leverage providers' experience with SAP products, and get an outside perspective on innovation. But to...

  • Report Now Tech: Big Data Fabric, Q2 2018

    Forrester's Overview Of 18 Big Data Fabric Vendors
    April 17, 2018 | Noel Yuhanna

    You can use big data fabric to provide a comprehensive view of data resources, secure big data sources, and accelerate big data initiatives. But to access these benefits, you'll first have to...

  • Report Now Tech: Recurring Customer And Billing Management, Q2 2018

    Forrester's Overview Of 34 Recurring Customer And Billing Management Providers
    April 17, 2018 | Lily Varon

    You can use recurring customer and billing management solutions to: 1) easily configure pricing models; 2) manage customer relationships; and 3) get insight into recurring customers and revenues....

  • Report Now Tech: Integrated Business Planning, Q2 2018

    Forrester's Overview Of 15 Integrated Business Planning Providers
    April 13, 2018 | George Lawrie

    Digital businesses can use integrated business planning (IBP) to align strategic, operational, and financial plans to improve business performance, drive superior customer service from the same...

  • Report Now Tech: AI-Based Text Analytics Platforms, Q2 2018

    Forrester's Overview Of 34 Text Analytics Platforms
    April 4, 2018 | Boris Evelson

    You can use AI-based text analytics platforms to improve customer acquisition, service, and retention; manage governance and risk; and gain efficiencies with RPA. But to access these benefits,...

  • Report Now Tech: Customer Experience Consulting Practices, Q2 2018

    Forrester's Overview Of 39 Customer Experience Consultancies
    April 3, 2018 | TJ Keitt

    You can use customer experience (CX) consultancies to help transform how your business builds, deploys, supports, and justifies new client interactions. But to access these benefits, you'll first...

  • Report Now Tech: Professional Services Automation Tools, Q2 2018

    Forrester's Overview Of 17 Professional Services Automation Providers
    April 2, 2018 | Margo Visitacion, Alex Kramer

    Customer insights (CI) professionals in project-based businesses can use professional services automation (PSA) tools to improve project delivery by automating critical processes and increasing...

  • Report Now Tech: Sales Readiness Tools, Q1 2018

    Forrester's Overview Of 15 Sales Readiness Providers
    March 28, 2018 | Mary Shea

    You can use sales readiness tools to overcome the limitations of event-based sales training, engage with learners in the formats they prefer, and utilize analytics to drive better commercial...

  • Report Now Tech: Machine Learning Data Catalogs, Q1 2018

    Forrester's Overview Of 23 Machine Learning Data Catalogs
    March 27, 2018 | Michele Goetz

    You can use machine learning data catalogs (MLDCs) to interpret and optimize the use of disparate data sources, reconcile policies across data use, and democratize data to the edge of business. But...

  • Report Now Tech: Contract Lifecycle Management, Q1 2018

    Forrester's Overview Of 30 Contract Lifecycle Management Vendors
    March 26, 2018 | Andrew Bartels

    You can use contract lifecycle management (CLM) software to create and negotiate new contracts, manage individual contract compliance, and understand the risks, obligations, and entitlements in...

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