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  • Report Now Tech: Big Data Fabric, Q2 2018

    Forrester's Overview Of 18 Big Data Fabric Vendors
    April 17, 2018 | Noel Yuhanna

    You can use big data fabric to provide a comprehensive view of data resources, secure big data sources, and accelerate big data initiatives. But to access these benefits, you'll first have to...

  • Report Now Tech: Recurring Customer And Billing Management, Q2 2018

    Forrester's Overview Of 34 Recurring Customer And Billing Management Providers
    April 17, 2018 | Lily Varon

    You can use recurring customer and billing management solutions to: 1) easily configure pricing models; 2) manage customer relationships; and 3) get insight into recurring customers and revenues....

  • Report Now Tech: Integrated Business Planning, Q2 2018

    Forrester's Overview Of 15 Integrated Business Planning Providers
    April 13, 2018 | George Lawrie

    Digital businesses can use integrated business planning (IBP) to align strategic, operational, and financial plans to improve business performance, drive superior customer service from the same...

  • Report Now Tech: AI-Based Text Analytics Platforms, Q2 2018

    Forrester's Overview Of 34 Text Analytics Platforms
    April 4, 2018 | Boris Evelson

    You can use AI-based text analytics platforms to improve customer acquisition, service, and retention; manage governance and risk; and gain efficiencies with RPA. But to access these benefits,...

  • Report Now Tech: Customer Experience Consulting Practices, Q2 2018

    Forrester's Overview Of 39 Customer Experience Consultancies
    April 3, 2018 | TJ Keitt

    You can use customer experience (CX) consultancies to help transform how your business builds, deploys, supports, and justifies new client interactions. But to access these benefits, you'll first...

  • Report Now Tech: Professional Services Automation Tools, Q2 2018

    Forrester's Overview Of 17 Professional Services Automation Providers
    April 2, 2018 | Margo Visitacion, Alex Kramer

    Customer insights (CI) professionals in project-based businesses can use professional services automation (PSA) tools to improve project delivery by automating critical processes and increasing...

  • Report Now Tech: Sales Readiness Tools, Q1 2018

    Forrester's Overview Of 15 Sales Readiness Providers
    March 28, 2018 | Mary Shea

    You can use sales readiness tools to overcome the limitations of event-based sales training, engage with learners in the formats they prefer, and utilize analytics to drive better commercial...

  • Report Now Tech: Machine Learning Data Catalogs, Q1 2018

    Forrester's Overview Of 23 Machine Learning Data Catalogs
    March 27, 2018 | Michele Goetz

    You can use machine learning data catalogs (MLDCs) to interpret and optimize the use of disparate data sources, reconcile policies across data use, and democratize data to the edge of business. But...

  • Report Now Tech: Contract Lifecycle Management, Q1 2018

    Forrester's Overview Of 30 Contract Lifecycle Management Vendors
    March 26, 2018 | Andrew Bartels

    You can use contract lifecycle management (CLM) software to create and negotiate new contracts, manage individual contract compliance, and understand the risks, obligations, and entitlements in...

  • Report Now Tech: Omnichannel Functional Test Automation Tools, Q1 2018

    Forrester's Overview Of 21 Omnichannel Functional Test Automation Providers For Continuous Testing
    March 22, 2018 | Diego Lo Giudice

    Application development and delivery (AD&D) teams use omnichannel functional test automation (OFTA) tools to improve quality, reduce testing cycle time, and deliver business value faster. But to...

  • Report Now Tech: API Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 22 API Strategy And Delivery Service Providers
    March 21, 2018 | Randy Heffner

    Software leaders often look to API strategy and delivery services to accelerate API business strategy, multiply returns from API investments, and establish agility for fluid, unpredictable business...

  • Report Now Tech: Integration Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 19 Integration Strategy And Delivery Service Providers
    March 21, 2018 | Randy Heffner

    Software organizations count on integration strategy and delivery services to craft an integration architecture for digital transformation, establish better structures and processes for...

  • Report Now Tech: Microservices Strategy And Delivery Service Providers, Q1 2018

    Forrester's Overview Of 17 Microservices Strategy And Delivery Service Providers
    March 21, 2018 | Randy Heffner

    You can use microservices strategy and delivery services to accelerate your microservices learning curve, establish mature microservices strategy and processes, and establish agility for fluid,...

  • Report Now Tech: Hybrid Cloud Management, Q1 2018

    Forrester's Overview Of 41 Hybrid Cloud Management Providers
    March 15, 2018 | Lauren E. Nelson, Sophia I. Vargas

    You can use hybrid cloud management tools to reduce your cloud bill, with performance in mind; gain cloud brokerage insights; and simplify management across platforms. But to access these benefits,...

  • Report Now Tech: Mobile Security, Q1 2018

    Forrester's Overview Of 20 Mobile Security Providers
    March 15, 2018 | Chris Sherman

    You can use mobile security tools to enable employees to be productive, serve customers, generate revenue, and maintain a competitive edge, even as targeted attacks threaten your assets and...

  • Report Now Tech: Cloud Data Warehouse, Q1 2018

    Forrester's Overview Of 15 Cloud Data Warehouse Vendors
    March 13, 2018 | Noel Yuhanna

    You can use cloud data warehouses (CDWs) to build data warehouses more quickly, support new business use cases for DWs, and lower infrastructure and software cost. But to access these benefits,...

  • Report Now Tech: Public Cloud Development Platforms, Q1 2018

    Forrester's Overview Of 17 Public Cloud Development Platform Providers
    March 5, 2018 | Dave Bartoletti, John R. Rymer

    Software developers use public cloud development platforms to develop and deliver applications fast and with less risk, quickly introduce software-based business innovations, and modernize...

  • Report Now Tech: Mobile Low-Code Development Platforms, Q1 2018

    Forrester's Overview Of 30 Low-Code Development Platform Providers
    March 2, 2018 | Jeffrey S. Hammond, Bill Seguin

    You can use mobile low-code platforms to enlist non-expert developers, accelerate your professional developers' efforts and support mobile specific development needs. But to access these benefits,...

  • Report Now Tech: Service Providers For Custom Software Development, Q1 2018

    Forrester's Overview Of Custom Software Development Service Providers
    March 1, 2018 | Christopher Condo, Bill Seguin

    Application development and delivery (AD&D) leaders use custom software development service providers to achieve faster time to market, increase business agility, and get hard-to-find help creating...

  • Report Now Tech: AI-Fueled Digital-First Customer Service Solutions, Q1 2018

    Forrester's Overview Of 15 AI-Fueled Digital-First Customer Service Solution Providers
    February 28, 2018 | Kate Leggett, Ian Jacobs

    You can use AI-fueled digital-first customer service solutions to improve experiences, strengthen relationships, and deliver highly personal engagement. But to access these benefits, you'll first...

  • Report Now Tech: Identity Verification, Q1 2018

    Forrester's Overview Of 38 Identity Verification Providers
    February 27, 2018 | Andras Cser, Merritt Maxim

    You can use identity verification (IDV) to support digital transformation, help comply with anti-money laundering, and stop account takeovers. But to access these benefits, you'll first have to...

  • Report Now Tech: Supplier Risk And Performance Management (SRPM), Q1 2018

    Forrester's Overview Of 18 Vendors Providing SRPM Platforms, Information, And Services
    February 23, 2018 | Duncan Jones

    Your purchasing colleagues need supplier risk and performance management (SRPM) applications to protect your company's brand from suppliers' mistakes and get optimum performance from them. But...

  • Report Now Tech: Continuous Resolution, Q1 2018

    Forrester's Overview Of 17 Continuous Resolution Providers
    February 16, 2018 | Charles Betz

    You can use continuous resolution providers like ServiceNow and xMatters to preserve enterprise value, improve the availability of digital services, and handle operational disruptions consistently....

  • Report Now Tech: Customer Analytics Technologies, Q1 2018

    Forrester's Overview Of 35 Customer Analytics Providers
    February 12, 2018 | Brandon Purcell

    You can use customer analytics technologies to increase acquisition, drive retention and loyalty, and improve the customer experience. But to access these benefits, you'll first have to select from...

  • Report Now Tech: Cross-Channel Campaign Management, Q1 2018

    Landscape: The Enterprise Marketing Technology Playbook
    February 9, 2018 | Rusty Warner

    You can use cross-channel campaign management (CCCM) offerings to better understand your customers, execute your brand strategy across channels, and orchestrate digital and offline customer...

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