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Ian Jacobs

Report Now Tech: Omnichannel Customer Service Outsourcers, Q1 2019

Forrester's Overview Of 28 Omnichannel Customer Service Outsourcing Providers

February 14, 2019 | Ian Jacobs, Laura Naparstek

You can use omnichannel customer service outsourcing to improve cost efficiency, quickly stand up digital engagement channels, and adjust to unexpected customer interaction volume. But to access...

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