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The SaaS Transformation Playbook For 2019

Drive Greater Speed, Innovation, And Adoption With SaaS Transformation

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...

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  • Report SaaS Vendor Evaluation: Criteria To Track For Business Outcomes

    As SaaS Disrupts Your Business, Make Sure You Know How to Manage Vendors Effectively
    January 6, 2015 | Liz Herbert

    Sourcing and vendor management (SVM) executives have spent the past few years building frameworks, templates, and checklists for software-as-a-service (SaaS) selection. This has helped them reduce...

  • Report Five Best Practices For SaaS Governance

    Balance Customer Experience And Agility With Risk Mitigation
    August 5, 2014 | Liz Herbert

    Software-as-a-service (SaaS) solutions are an essential part of business strategy in the age of the customer, as they enable better collaboration between employees and customers and support a...

  • Report The Forrester Wave™: Oracle Application Services Providers, Q1 2014

    The Nine Providers That Matter Most And How They Stack Up
    March 25, 2014 | Liz Herbert

    In Forrester's 35-criteria evaluation of Oracle application services (hereafter referred to simply as "Oracle services") providers, we identified the nine largest global partners in terms of...

  • Report Beware Of The "SaaS" Trap

    SaaS In Name Only Won't Deliver The Same Benefits And May Cost You Much More
    March 18, 2014 | Liz Herbert, James Staten

    There's a disturbing trend reemerging in our client inquiries of late: rising demand for software-as-a-service (SaaS) solutions and purchases of solutions that are not really SaaS. When we inform...

  • Report The New Breed Of Oracle Services Partner

    Market Overview Of The BT Capabilities Of Leading Oracle SIs
    March 10, 2014 | Liz Herbert

    Oracle remains dominant in enterprise applications that matter to today's technology buyers, owning leading packages in traditional packaged apps (i.e., ERP, CRM, PLM) as well as a growing...

  • Report The Forrester Wave™: SAP Services Providers, Q1 2014

    How The Largest Global SAP Services Partners Stack Up In The Digital Era
    January 29, 2014 | Liz Herbert

    In Forrester's 31-criteria evaluation of large, global SAP services providers, we identified the top nine largest, global SAP services practices — Accenture, Atos, Capgemini, Deloitte, HP, IBM,...

  • Report TechRadar™: Software-As-A-Service, Q1 2014

    Vendors Have More And Better SaaS Options Than Ever — Are You Prepared?
    January 7, 2014 | Liz Herbert, Paul D. Hamerman, William Band

    Nearly 15 years after the appearance of software-as-a-service (SaaS) startups such as salesforce.com, NetSuite, and Google, software-as-a-service is nearing its tipping point. SaaS adoption is...

  • Report Setting A Technology Sourcing Strategy For Digital Disruption

    November 19, 2013 | Liz Herbert, Christopher Andrews

    Technology-sourcing strategists face increasing pressure to support organizational goals of innovation and disruption in a digital world. Most organizations are still in the early stages of their...

  • Report Picking A Salesforce.com Services Provider: Business Transformation Matters Most

    Findings From 41 SFDC Customer Interviews
    September 5, 2013 | Liz Herbert

    Salesforce.com (SFDC) continues to push the envelope — expanding into more technology areas that drive customer innovation and business transformation, such as Chatter for collaboration, Salesforce...

  • Report The Forrester Wave™: Salesforce.com Implementation Services, Q2 2013

    Comparing The Top 10 Salesforce.com Implementation Services Options Worldwide
    June 18, 2013 | Liz Herbert

    In Forrester's 45-criteria evaluation of salesforce.com (SFDC) implementation services providers, we identified the 10 most significant salesforce.com implementation partners — Accenture, Appirio,...

  • Webinar Use Forrester's SaaS Capabilities Maturity Assessment: How To Determine Fit And Readiness For Adopting Cloud Solutions

    April 16, 2013 | William Band, Liz Herbert

    Enterprise software-as-a-service (SaaS) usage is proliferating across categories as companies see benefits such as business agility, rapid time-to-value, and pay-as-you-go pricing models. But...

  • Report Selecting The Right Sourcing Models For Large ERP Services Deals

    Best Practices To Decide When And How To Use Multiple Providers
    January 25, 2013 | Liz Herbert

    Single-source versus multisource in large enterprise resource planning (ERP) services deals? This is an ongoing, yet critical, question for ERP clients. The question has no single right answer but,...

  • Report SaaS Capabilities Assessment

    January 22, 2013 | Liz Herbert

    This tool is a self-test to determine where a software-as-a-service (SaaS) solution could be a fit and to assess organizational readiness for successfully adopting SaaS within a potential category....

  • Report Navigating The Microsoft Services Landscape

    Trends And Tradeoffs Of Leading Microsoft Services Players
    November 2, 2012 | Liz Herbert

    Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

  • Report Navigate The SaaS Implementation Partner Landscape

    SI Overview For Salesforce.com, Workday, Google, And Other SaaS Integration Options
    August 24, 2012 | Liz Herbert

    Organizations use software-as-a-service (SaaS) across more and more areas of their enterprise applications landscape — from customer relationship management (CRM) to human capital management (HCM)...

  • Report Selecting A Services Provider For Your Oracle Fusion Applications Project

    June 8, 2012 | Liz Herbert

    Oracle's long-awaited Fusion Applications are still very much in their infancy, which means that buyers have many questions about how they can take advantage of this emerging Oracle product line...

  • Report TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

    Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology
    January 3, 2012 | Liz Herbert

    As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

  • Report SAP In The Cloud: Market Update And Lessons Learned From Early Adopters

    December 8, 2011 | Liz Herbert

    The cloud continues to get a lot of attention — and scrutiny — from IT buyers. Most IT buyers have accepted the value of the cloud for process areas such as human capital management and customer...

  • Report Five Trends That Will Change SaaS Sourcing

    What Sourcing Professionals Need To Know About The Future Of SaaS
    November 30, 2011 | Liz Herbert

    Software-as-a-service (SaaS) has finally come of age and is now a staple of the technology landscape at most organizations. As organizations build on the basics of their SaaS sourcing and vendor...

  • Report SaaS Vendor Management Tools Gain Relevance

    New Solutions Help Sourcing Professionals Understand The Full Value Of SaaS
    October 19, 2011 | Liz Herbert

    With software-as-a-service (SaaS) spend on the rise and firms expanding SaaS usage across broader populations of users, many Forrester clients say they are centralizing procurement and vendor...

  • Report The Benefits Of Centralized SaaS Strategy

    How Companies Are Preparing For The Unstoppable As-A-Service Offerings
    October 18, 2011 | Liz Herbert

    Developing a centralized software-as-a-service (SaaS) strategy has become a bigger priority for sourcing and vendor management professionals over the past year. Firms are not only expanding their...

  • Report Market Overview: Tier Two Oracle SIs

    Smaller Oracle Partners Provide Industry Expertise And Niche Skills
    September 13, 2011 | Liz Herbert

    Most Oracle clients have heard of the major global systems integrators (SIs) — like Accenture, IBM, Deloitte, Infosys, and TCS. But many of our clients ask Forrester for information about smaller...

  • Report Inquiry Spotlight: SaaS Pricing And Contracting, Q3 2011

    Forrester Sees Spike In Inquiries On Pricing, SLAs, And Vendor Viability
    September 13, 2011 | Liz Herbert

    Software-as-a-service (SaaS) contracting has become more important to organizations; firms are now scrutinizing deals before signing. Why the extra attention? SaaS agreements matter more than ever...

  • Report Provider Resourcing Models In SAP Projects

    Analysis Of Resourcing Models Across 186 SAP Customers
    July 29, 2011 | Liz Herbert

    Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know...

  • Report Market Overview: Tier Two SAP Services Providers

    Smaller SAP Partners Provide Flexible, High-Value Alternatives To Larger SIs
    July 14, 2011 | Liz Herbert

    Most SAP clients have heard of the major global systems integrators (SIs) — like Accenture, Deloitte, IBM, Infosys, and TCS. But many of our clients ask Forrester for information about alternatives...

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