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  • Report Digital Transformation Case Studies: How 23 Companies Redesigned Their Business

    Examine Other Industries' Innovation Methods To Inform Your Transformation Strategy
    August 27, 2018 | Martin Gill

    Business leaders in every industry are launching initiatives to digitally transform their business. The task is daunting and has no clear path to success. Explore these 23 case studies —...

  • Report Brace Your Security Organization For Post-Brexit Challenges

    How To Prepare For Likely Changes In Cybersecurity And Law Enforcement Cooperation
    May 22, 2018 | Paul McKay

    Currently, Britain and the EU collaborate closely in intelligence exchange and law enforcement to protect businesses and citizens from sophisticated cyberattacks. However, Britain voted to leave...

  • Report Beyond Cost: Achieve Better Government Outcomes Through Shared Services

    Shift To The BT Agenda Drives Shared Services In the Public Sector
    February 2, 2015 | Jennifer Belissent, PhD

    The perennial call for public sector reform has not slackened. The pain of austerity measures and the pressures for increased efficiency heighten that call. The need to address decrepit...

  • Report Sizing The US CIO's Business Technology Agenda

    Business Technologies Will Grow Faster Than Information Technologies And Will Exceed Half Of New Project Spending
    October 14, 2014 | Andrew Bartels

    In the age of the customer, CIOs must prioritize technologies that help firms win, serve, and retain customers. This includes front-office technologies like customer relationship management (CRM),...

  • Report FITARA Will Solve Some, But Not All, Federal Tech Management Issues

    Culture And Agility Remain Big Issues For Government
    July 23, 2014 | Chip Gliedman

    It appears that the first major overhaul to federal IT management in a decade may make it through both branches of congress this year. In May, the House again passed the Federal Information...

  • Report Executing Enterprise-Versus-Local Decisions

    The Second In A Two-Part Series On Defining And Implementing Shared Services Or Local Capabilities
    July 7, 2014 | Marc Cecere

    All CIOs wrestle with which processes, technologies, organizations, and roles should be consistent across the organization (enterprise) and which should be specific to a business unit or geography...

  • Report Architect For Extreme Uncertainty

    Use Systemic Design To Deal With The Unknown Unknowns
    April 28, 2014 | Clay Richardson, Brian Hopkins

    Enterprise architecture is now at a critical tipping point. New digital business models and an unrelenting focus on customer engagement are unlocking new exciting initiatives and projects for...

  • Report Shared Services: If WyCAN, So Can You!

    Thought Leadership And Teamwork Enable Cost-Savings And Better Service For Consortium Members
    February 7, 2014 | Jennifer Belissent, PhD

    Public sector organizations don't have the privilege of dialing back on scope in challenging economic times. In fact, when the going gets tough, government organizations often have to kick into...

  • Report Focus On Customer Value To Grow Organizational Maturity

    January 2, 2014 | Derek Miers

    Most organizations aspire to implement outside-in, customer-focused, cross-functional processes that transform the culture of their organization and set it on the path toward continuous...

  • Report Four Examples Of Decoding An IT Org Chart

    December 31, 2013 | Marc Cecere

    This presentation illustrates four examples of IT organization redesigns. Use this presentation to help envision your own redesign and understand the goals, barriers, and target groups involved as...

  • Report Decoding Your IT Org Chart

    December 31, 2013 | Marc Cecere

    An org chart is just one element that will enable an IT organization to operate effectively. It must be combined with other elements including leadership, culture, and processes. However, who your...

  • Report Government Spending Brinksmanship Drags Down The 2013 US Tech Market Outlook

    We Cut Our 2013 Spending Growth Estimate To 3.9% From 5.7%
    October 25, 2013 | Andrew Bartels

    By rights, US CIOs should be looking at a relatively decent 6% growth in their tech purchases in 2013, as we had predicted earlier this year. Instead, the drag on the US economy and on US tech...

  • Report US Tech Market Outlook For 2013 And 2014: Better Times Ahead

    We Forecast 6% ICT Spending Growth For Both Years
    April 25, 2013 | Andrew Bartels

    US CIOs remain torn between their need to invest in new mobile, cloud, and smart technologies and their fear of encountering economic doldrums (or worse). Over the past two and a half years, these...

  • Report Trends In Aligning Capabilities, Skills, And Tools For BPM COE Programs

    January 27, 2012 | Clay Richardson

    These data charts present the results of Forrester's 2011 BPM Center Of Excellence Online Survey.

  • Report Smart City Leaders Need Better Governance Tools

    Smart City Governance Brings New Opportunities For Tech Providers
    May 13, 2011 | Jennifer Belissent, PhD

    Interest in smart cities has taken off like wildfire. Cities of all sizes navigate the challenge — growing demand for new constituent services within increasingly constrained budgets — and try to...

  • Report The State Of EA 2010

    EA's Top Focus: Overcoming Long-Standing Obstacles
    March 4, 2011 | Alex Cullen, Tim DeGennaro

    Forrester's "State Of EA 2010" report shows consistent themes and incremental progress by the enterprise architecture (EA) function in most firms. EA leaders are part of senior IT management and...

  • Report Get To Know Your 2010 Business Analysts

    January 31, 2011 | Mary Gerush

    In Q3 2010, Forrester Research and the International Institute of Business Analysis (IIBA) partnered to survey 1,461 business analysts (BAs), systems analysts, software requirements engineers, and...

  • Report Trends In Information Architecture Practices

    IA Engages The Business But Is Slow To Show Value
    March 30, 2010 | Gene Leganza

    Over the next several years, businesses will look to developments in technology to enable powerful new views into markets, populations, business processes, and supply chains. But will they be in a...

  • Report Product-Centric Development Is A Hot New Trend

    A Distinctive Approach To Software Development That Delivers Exceptional Value
    December 23, 2009 | Dave West, Roy C. Wildeman

    Today's application development leaders face unprecedented pressure to deliver more top-line business value, improve partnership with the business, and cut through the stifling technical complexity...

  • Report The State Of Enterprise Architecture 2010: Organization, Priorities, And Support

    December 17, 2009 | Gene Leganza, Alex Cullen

    The EA team of 2009 reports high into the IT organization (either to the CIO or senior planning roles beneath the CIO), has broad acceptance and support, and spends about half its time on strategic...

  • Report IT In The Public Sector In Australia

    Benchmarking Your Practice Against Your Global Peers
    October 28, 2009 | Tim Sheedy

    With the tightening of IT budgets in the Australian federal government due to the review of IT operations by Sir Peter Gershon, the considerable consolidation of public sector agencies at the state...

  • Report Best Practices: Aligning Your Infrastructure And Operations Department Around Virtualization

    March 20, 2009 | Rachel A. Dines, Galen Schreck

    Getting the most out of virtualization requires firms to overcome cultural divides that exist within even the most functional of IT departments. Persuading the business to make the upfront...

  • Report Vendor Management In The Public Sector

    October 9, 2008 | Tim Sheedy

    This data chart examines the latest vendor management data from our Enterprise IT Services Survey, North America And Europe, Q2 2008 as it pertains to the public sector.

  • Report 2008 IT Services: Vendor Management Organization Landscape By Industry

    September 30, 2008 | Ellen Daley

    Firms reporting about their centralized vendor management group, where in the company this group resides, what vendor relationships this group manages, and what the drivers for these firms in...

  • Report Case Study: New York State Government's Skills Assessment Framework

    October 17, 2007 | Phil Murphy

    Small IT shops can assess and manage the skills and proficiencies of their staff "by feel" — large IT organizations must have a framework and process to do this. The New York State CIO Council...

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