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  • Report The Top Technologies For Your Business Technology Agenda, 2016

    The Top Business Technologies To Win, Serve, And Retain Customers Along Every Step Of Their Journeys
    May 10, 2016 | Ted Schadler

    Customer-obsessed firms are customer-led and insights-driven. They move fast rather than perfectly, and they are connected to serve increasingly powerful customers. CIOs wield a critical asset: the...

  • Report The B2B Mobile Mind Shift Changes The Way Businesses Collaborate

    Developing B2B Mobile Moments Will Require Business Process Transformation
    February 4, 2015 | Dan Bieler

    Embracing mobility offers the opportunity for business innovation beyond the business-to-consumer (B2C) relationship. Increasingly, mobile engagement frames business-to-business (B2B) relationships...

  • Report IT's Role In Winning Customer Experience

    Tips For CIOs From Fidelity Investments And FedEx
    August 5, 2013 | Nigel Fenwick

    Improving customer experience (CX) is about to become the top priority for CIOs. CEOs are turning to CIOs and IT leaders to help transform customer experiences through digital technologies. And...

  • Report Customer Experience Methods Guide Workforce Experience Design

    Employee-Centric Design Ensures Workforce Engagement
    July 18, 2013 | TJ Keitt

    Business leaders are looking to create differentiated workforce experiences that attract, retain, and motivate their employees. However, IT's traditional practice of providing the greatest...

  • Report Understanding Asia Pacific IT Users' Demand For Language Interfaces

    April 1, 2010 | Tim Sheedy

    The Asia Pacific (AP) region is one of many complexities for regional firms and for those entering the market from outside the region. Understanding language requirements is one of the many...

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