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  • Report Do Smartphone Owners Use The App, The Mobile Site, Or Both?

    A Forrester Data Snapshot
    June 15, 2016 | Nicole Dvorak, Kyle Steinhouse

    Apps and mobile websites serve both distinct and overlapping needs, sometimes for the same customer. By looking at consumers’ passively collected behavior on smartphones, we found that for some...

  • Report Market Overview: Personal Financial Management Solutions

    A Global Guide To Choosing White-Label Personal Financial Management
    September 27, 2011 | Benjamin Ensor

    Online personal financial management (PFM) is rapidly moving up the priority lists of many eBusiness executives at banks and wealth management firms worldwide. Executives who want to offer online...

  • Report Technographics® Survey Highlights: Financial Services And Social Media

    May 20, 2011 | Nick Squires

    This survey highlight looks at consumer preferences for interacting with financial services via social networking sites.

  • Report Next-Generation Digital Financial Services

    Make It Simple, Ubiquitous, Personal, Empowering, And Reassuring
    March 11, 2011 | Alexander Hesse

    Rising customer expectations and an increasingly dynamic retail financial services market are making many financial firms' websites seem increasingly outdated. While most eBusiness executives want...

  • Report eBusiness Professionals In Financial Services: Social Media Is About More Than Just Marketing

    eBusiness Has A Key Role In The Understanding And Usage Of Social Media
    September 15, 2010 | Brad Strothkamp

    Forrester recently published an analysis of the social habits of financial service customers along with a scan of current regulations and existing social marketing efforts. Overall, social media...

  • Report Banking On Social Sites Is A Work In Progress

    Privacy And Security Concerns Must Be Satisfied To Tap Emerging Demand
    May 19, 2010 | Emmett Higdon

    More than 250 financial institutions from 40 different countries have joined Facebook, looking for friends and future customers while testing the social networking waters. While many of these banks...

  • Report Trends 2009: North American Retail Banking eBusiness And Channel Strategy

    Ten Areas Of Focus For The Next 12 Months
    February 19, 2009 | Brad Strothkamp

    2008 was tumultuous for financial services. Banks and lenders closed their doors, merged, saw their stock prices plummet, and slowed lending to all but the best consumers. So what should eBusiness...

  • Report Technographics® Survey Highlights: North American Financial Services Online Survey, Q3 2007

    December 5, 2007 | Jacqueline Anderson

    This highlight deck reviews the key findings from the Q3 2007 Financial Services Online Survey. This survey covered questions given to US adults around financial products and habits.

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