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The Enterprise Content Management Playbook For 2019

The ECM Playbook Is Your Guide To A Rejuvenated Program Strategy

Enterprise content management (ECM) continues to evolve, driven by new use cases and platforms. Rapid change in the technology and competitive landscape complicates businesses' objectives to grow...

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  • Report Forrester Data: Commerce Platform Technology Forecast, 2016 To 2021 (Global)

    ForecastView Document
    September 25, 2017 | Jennifer Adams, Andy Hoar

    eCommerce is critical for companies, both to acquire new customers and to grow existing customer relationships. Enterprise commerce suites support basic capabilities like running an online catalog,...

  • Report TechRadar™: Business Intelligence, Q1 2015

    February 23, 2015 | Holger Kisker, Ph.D.

    For a number of years now, business intelligence (BI) has remained the No. 1 software application category in companies' implementation project plans. Increasing market volatility and empowered...

  • Report Polishing Up Your Products — Why PIM Really Matters

    Telling A Consistent And Engaging Product Story Is Imperative
    November 19, 2014 | Peter Sheldon

    For decades, product data has been the lifeblood of many large enterprises. Now, in the age of the customer, eBusiness leaders and marketers are critically reliant not only on their product data,...

  • Report Six Trends Reshape The Content Capture Market

    Increasing Digitization, Big Data, And Analytics Have The Potential To Lower The Capture Administrative Burden
    September 5, 2014 | Craig Le Clair

    Today most enterprises rely on inbound content capture technology designed for paper and fax and aligned specifically with a line of business. But now the BT agenda is clear: Help fully digitize...

  • Report Case Study: How Pioneer Is Transforming Its Portal Into An Engagement Workplace

    Support Your Users With An Interactive, Integrated, And Intuitive Portal
    May 23, 2014 | Rob Koplowitz, John R. Rymer

    Over the past several years, forward-thinking organizations have begun to move from intranets, which they primarily used for publishing static content, to "engagement workplaces," which add...

  • Report Why More Banks Should Put Search On Their Secure Websites

    Online Bankers Say Search Is Important But Low In Quality, And Many Banks Don't Offer Search On Their Secure Websites
    November 5, 2013 | Peter Wannemacher

    Banks routinely upgrade and enhance their secure websites with an eye toward meeting users' needs, driving sales, and differentiating from competitors. Key decisions in this process often revolve...

  • Report Must-Have Features On Banks' Secure Websites

    Understanding Consumer Use And Best Practices Can Guide Providers Toward Online Banking Success
    November 5, 2013 | Peter Wannemacher

    For banks, getting their secure websites right is critical to business success. So how can digital teams at banks ensure their websites meet or exceed user expectations? Our data shows that some...

  • Report The Social Media Legal And Regulatory Landscape

    Master Today's Vague Requirements And Prepare For More Regulation To Come
    July 31, 2013 | Nick Hayes

    The rapid rise of social media throughout the business world has left organizations and regulators in all industries scrambling to play catch-up. Social media changes how we interact with fellow...

  • Report Document Collaboration Vendor Landscape

    May 30, 2013 | Rob Koplowitz

    In 2009, Forrester produced The Forrester Wave™: Collaboration Platform to evaluate a maturing vendor landscape for document collaboration solutions. Since that report, the market has seen...

  • Report Q&A: President Obama's Memorandum On Records Management

    February 2, 2012 | Brian W. Hill

    President Obama's November 2011 memorandum on managing government records directly affects US federal government agencies and will ultimately have significant impact on enterprises in a variety of...

  • Report Grappling With Global Information Risk Management

    December 1, 2011 | Brian W. Hill

    Enterprises face major challenges in effectively managing information risk on a global basis. Navigating application shortcomings, addressing widely varying jurisdictional privacy and regulatory...

  • Report Four Questions Guide Web Mobile Content Management Plans

    November 21, 2011 | Stephen Powers

    As consumers access online content on more devices — computers, smartphones, tablets, TVs, eReaders, and even gaming consoles — managing and delivering digital content has grown exponentially more...

  • Report Intranet Portals: Workforce Technology Adoption 2011

    November 9, 2011 | Tim Walters, Ph.D.

    Information retrieval and employee self-service functions still dominate intranet usage. Collaboration and team- or project-support tools are increasingly available but are often outside of the...

  • Report Demand Insights: The SMB Software Market 2011

    SMBs Exhibit A Broad Adoption Profile, But Growth Is Being Stunted By The Credit Crunch
    October 25, 2011 | Tim Harmon

    For most software categories, tech marketers once considered the small to medium-size business (SMB) market to be "software non grata." Their assumption was that most SMBs supported their...

  • Report Don't Let M&A Start An Intranet Fire Drill

    A Rush To Create A Common Intranet Compromises Business Value
    July 25, 2011 | Tim Walters, Ph.D.

    Rushing to create a common intranet after companies merge or consolidate is ill-advised on both tactical and strategic grounds. Content and collaboration professionals should build a temporary or...

  • Report What CEOs Of Small Software Companies Need To Do In 2011

    How To Find The Best Opportunities In A High-Growth Market
    July 7, 2011 | Andrew Bartels

    The software market is poised to enjoy its best growth in a decade, and small software companies face great growth opportunities as their larger competitors struggle to adapt to a new world of...

  • Report Case Study: BlueCross BlueShield Of Tennessee Tackles Strategic Archiving Initiative

    BCBST Leverages A Proactive Approach To Support eDiscovery And Cut Costs
    March 18, 2011 | Brian W. Hill

    In addition to regulatory requirements, health plans often face significant litigation burdens. In seeking to address eDiscovery objectives, many organizations struggle with the intersection of...

  • Report Assessing The Skills You Need From SharePoint Professional Service Providers

    March 10, 2011 | Rob Koplowitz

    Implementing SharePoint can be a broad and complex initiative. Given the depth and breadth of the product it's not surprising that SharePoint professional services firms come in all shapes and...

  • Report 2011 Online Retail Technology Investment Outlook

    Integration And Mobile Commerce Increase As Priorities In The New Year
    January 28, 2011 | Brian K. Walker

    Online retailing has performed well in 2010. For a majority of online retailers, those results are translating into continued strong investment in eCommerce and mobile technologies in 2011....

  • Report TechRadar™ For Content & Collaboration Professionals: Enterprise Video, Q1 2011

    Tools To Manage And Deliver Video Are Growing; Videoconferencing Makes A Comeback
    January 21, 2011 | Philipp Karcher

    Enterprises increasingly use video in a wide range of use cases, changing how they collaborate, issue communications, train their employees, and even talk to customers. But the transformational...

  • Report Amway Integrates Notes And SharePoint To Drive Its Information Workplace (IW)

    Mainsoft Provides The Crucial Glue For A Multivendor IW Strategy
    December 17, 2010 | Rob Koplowitz

    Amway runs an extremely complex, global business including product development, manufacturing, marketing, and a unique and highly successful distribution system. This complexity means that Amway IT...

  • Report Three Ways To Drive Document Value

    How To Keep Documents From Being The Weak Link In Your Customer Experience
    November 2, 2010 | Elizabeth Boehm

    Despite consumers' increasing online migration, documents — both paper and electronic — remain central to their relationships with many of the companies they do business with. But the role of...

  • Report The Information Workplace Light Burns Brighter

    The Vendor Landscape Creates More Opportunity And Complexity
    October 29, 2010 | Rob Koplowitz

    When Forrester introduced the concept of the Information Workplace (IW) in 2006 it was largely a vision of the future. Since then, much has changed. The world economy has suffered a prolonged...

  • Report Records Management And Storage: Current Trends And Expected 2011 Growth

    October 22, 2010 | Brian W. Hill

    An overview of current trends in records management and storage, with data from the Forrester Research And ARMA International Online Records Management Survey, Q3 2010.

  • Report Q&A: Message Archiving Fundamentals For Content & Collaboration Pros

    September 7, 2010 | Brian W. Hill

    Message archiving impacts a variety of functional roles within enterprises. Understanding implications across IT, legal, and other perspectives isn't trivial — especially when factoring in complex...

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