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  • Report The US Customer Experience Index, 2016

    July 18, 2016 | Rick Parrish

    How well do leading brands build loyalty with the quality of their customer experience (CX)? We reveal the top performers in the US as well as the specific brands that you need to beat to take over...

  • Report Brief: The State Of Customer Experience In India, 2015

    How CX Professionals In India Can Overcome Inertia On The Path To CX Maturity
    January 21, 2016 | Thomas McCann

    As competition from international brands grows, companies serving consumers in India are committed to improving their customer experience (CX). But many of these firms are struggling to build a...

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