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The Digital Operations Platforms Playbook For 2020

Drive Your Adaptive Enterprise With SaaS

Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's digital operations platforms (DOP)...

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  • Report Australia Tech Market Outlook, 2018 To 2019

    CIOs Will Focus Investments On Increasing Business Speed
    February 20, 2018 | Tim Sheedy

    This is the time of year when Australian CIOs and their partners in the business plan their 2018 technology budgets. To help CIOs with this process, this report provides our current forecast for...

  • Report China Tech Market Outlook, 2018 To 2019

    Technology Investment In Digital Innovation And Ecosystem Expansion Remains Strong As China Reforms
    January 16, 2018 | Charlie Dai

    Technology spending in China will reach $234 billion in 2018 as the Chinese government and enterprises further drive necessary reforms by investing in technologies for digital innovation and...

  • Report China Tech Market Outlook For 2017 To 2018

    Business Technology Accelerates Digital Transformation In China
    January 24, 2017 | Charlie Dai

    Technology spending in China will reach US$215 billion in 2017 as organizations accelerate their digital transformation initiatives by rapidly increasing their business technology (BT) investments....

  • Report Market Overview: SaaS Is Gaining Momentum In The World's Largest Digital Market

    Software-As-A-Service Has Already Become A Key Option For Chinese CIOs To Enable Business Agility And Digital Innovation
    November 9, 2016 | Frank Liu

    As Chinese firms pursue business agility and innovation, they are adopting a wide variety of software-as-a-service (SaaS) applications. But China's SaaS market is very different from the global...

  • Report Indian Tech Market Outlook, 2016 To 2017

    India Will Outpace Other Asia Pacific Markets In Technology Spending Growth
    February 3, 2016 | Ashutosh Sharma

    In 2016, India will outpace all Asia Pacific countries in technology spending growth. Rapidly maturing customer expectations in the country will force businesses to deliver better digital...

  • Report China Tech Market Outlook, 2016 To 2017

    Business Technology Enables Digital Transformation In China
    February 3, 2016 | Charlie Dai

    Technology spending in China will reach $147 billion in 2016 as organizations accelerate digital transformation initiatives by rapidly increasing their business technology investments. This report...

  • Report Australian Tech Market Outlook, 2016 To 2017

    Digital Business Initiatives Will Drive New Tech Spending
    February 3, 2016 | Tim Sheedy

    This is the time of year when CIOs and their business partners plan their 2016 tech budgets. To help CIOs with this process, this report provides our current forecast for the Australian tech market...

  • Report The Forrester Wave™: Enterprise Public Cloud Platforms In China, Q3 2015

    The 11 Providers That Matter Most And How They Stack Up
    September 30, 2015 | Charlie Dai, Frank Liu

    Public cloud application platforms unlock the agility and economic advantages of cloud computing for digital business globally, but the enterprise public cloud vendor landscape in China is very...

  • Report Market Overview: Public Cloud Services In China In 2015

    CIOs Must Embrace Public Cloud Services To Support Business Transformation And Evaluate Options Against Local Requirements
    July 15, 2015 | Frank Liu

    Chinese firms face a triple threat in their highly competitive market: the mobile mind shift of customers, the explosion of eCommerce, and market disruption by fast-moving Internet companies. To...

  • Report Four Questions That Free Employees To Access Customer Data

    A Guide For Customer Experience Pros Looking To Break Down Information Silos
    February 3, 2015 | TJ Keitt

    The vast majority of the information workforce directly supports customers or helps their organizations understand customers' behavior. But the way that organizations warehouse client data and...

  • Report Brief: Major Players Are Targeting The Chinese Cloud Market For Core Business Apps

    March 11, 2014 | Charlie Dai

    From early 2013 through January 2014, several major global and Chinese players in the mission-critical enterprise application software market — such as Infor, Kingdee, SAP, and Yonyou — have moved...

  • Report Benchmarking Australia And New Zealand Technology Budgets And Priorities In 2014

    CIOs Begin Supporting The Shift To The Age Of The Customer
    March 5, 2014 | Tim Sheedy

    Setting, adjusting, and managing technology budgets is a challenge even in good years — and few CIOs would argue that there are many good years anymore! Even in growth times, CIOs face pressure to...

  • Report ASEAN CIOs Will Face Tighter Budgets And Shifted Priorities In 2014

    February 5, 2014 | Tim Sheedy

    The growth of the technology industry in ASEAN in 2014 will likely mirror that of the region's GDP — that is, it will lack intensity and vigor as CIOs continue to face pressure to cut technology...

  • Report Implementing Cloud Collaboration Solutions In Asia Pacific

    A Guidebook For I&O Professionals In Asia Pacific
    January 16, 2014 | Nupur Singh Andley

    Organizations in Asia Pacific (AP) are using collaboration applications to connect their employees with each other and with the outside world, but strapped IT resources and reduced budgets are...

  • Report India Tech Market Outlook: 2014

    Customer Obsession Takes Center Stage For Technology Spending
    January 3, 2014 | Manish Bahl

    IT purchases in India will reach US$29 billion in 2014. As in other emerging economies, India's tech market is still largely hardware-driven, but spending on software and services is gaining...

  • Report Predictions For 2014: Cloud Computing

    Cloud Formally Joins The IT Portfolio — Whether IT Likes It Or Not

    As we head into 2014, cloud computing is no longer a "future" but a "now." Investments are up, enterprise use is widespread, and the hybrid cloud model has arrived. While the bulk of cloud...

  • Report Increasing The Value Of Contingent Staffing MSPs

    October 23, 2013 | Christine Ferrusi Ross

    Contingent staffing and managed service providers (MSPs) represent a significant spend for most large firms. One large Midwestern client of Forrester noted recently that it employs two contingent...

  • Report Unified Communications And Collaboration Adoption Is Set To Grow In Asia Pacific

    October 2, 2013 | Nupur Singh Andley

    Unified communications and collaboration (UC&C) solutions have been used in Asia Pacific for years, with isolated deployments in various industries — but few companies in the region have...

  • Report A Mixed Outlook For The Global Tech Market In 2013 And 2014

    The US Market And Software Buying Will Be The Drivers Of 2.3% Growth This Year And 5.4% Growth Next Year
    July 12, 2013 | Andrew Bartels

    CIOs in different regions of the world will generally match changes in their budgets to local economic conditions; their purchases of IT goods and services in 2013 and 2014 will grow, stay flat, or...

  • Report Forrsights: IT Budgets And Priorities In 2013

    Mobility And Analytics Drive Spending Growth Despite Business Pessimism
    April 25, 2013 | Andrew Bartels

    What are the 2013 budget plans and priorities for CIOs and other IT decision-makers? Forrester's Forrsights Budgets And Priorities Tracker Survey, Q4 2012 provides insight on the 2013 tech buying...

  • Report SaaS Adoption Trends In Asia Pacific For 2013 And 2014

    IT's Involvement And Support Are Poised To Grow Sharply
    April 23, 2013 | Michael Barnes

    Software-as-a-service (SaaS) adoption is rapidly going mainstream across more and more markets in Asia Pacific and Japan (APJ). But there's still a disconnect between business decision-makers'...

  • Report ASEAN IT Markets, 2012 To 2013: The Next Frontier To Growth

    February 11, 2013 | Frederic Giron

    The ASEAN3 countries (Malaysia, Indonesia, and the Philippines) represent 78% of the IT spending of the ASEAN countries excluding Singapore. Indonesia and the Philippines will experience dynamic...

  • Report The Future Of BI In Asia Pacific

    The Top 10 Trends Affecting Market Maturity And Growth
    October 19, 2012 | Michael Barnes, John Brand

    Business intelligence (BI) adoption drivers, technology understanding, and organizational process maturity continue to vary widely across Asia Pacific. The one constant in this market is the...

  • Report Telcos Dive Headlong Into Asia's Cloud

    Differentiation And Precise Market Segmentation Will Determine Success
    May 4, 2012 | Bryan Wang

    As the Asia Pacific cloud market develops, it is becoming extremely crowded with competitors looking to position — or reposition — for future success. Many traditional telecommunications operators...

  • Report Mobility Adoption Is Poised For Strong Growth In India

    An Improving Mobility Infrastructure And Ecosystem, Combined With Business And Workforce Demand, Is Fueling Growth
    May 4, 2012 | Katyayan Gupta

    The enterprise mobility market presents a huge opportunity for tech vendors in India, especially for telcos and systems integrators (SIs). Mobility is among the top priorities for business...

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