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  • Report Voice Of The Customer Vendor Landscape, 2017

    Twenty-Nine VoC Vendor Profiles Will Kickstart Your Selection Process
    September 5, 2017 | Maxie Schmidt-Subramanian

    Companies use voice-of-the-customer (VoC) programs to collect and analyze customer feedback, inform customer experience (CX) improvements, and track the results of those improvements. To manage the...

  • Report Vendor Landscape: Picking The Right Consultant To Support Your Culture Transformation

    Assessing The Culture And Customer Experience Transformation Experts
    November 22, 2016 | Samuel Stern

    Companies that want their cultures to become customer-centric typically need help making the change. This report looks into service providers that can help customer experience (CX) professionals...

  • Report Vendor Landscape: Customer Journey Analytics Providers

    Align Journey Analytics Objectives With The Right Partner

    Customer experience (CX) and customer insights (CI) professionals use journey analytics to help them identify what customers are doing, thinking, and feeling; the touchpoints that they use; and the...

  • Report Vendor Landscape: Supplier Risk And Performance Management

    Software And Services Providers That Can Protect Your Brand From Suppliers' Mistakes
    September 8, 2016 | Duncan Jones

    Enterprises struggle to manage the risk to their brands from suppliers' mistakes. Your customers expect you to choose suppliers that are efficient, safe, secure, ethical, and legal — and to have...

  • Report Vendor Landscape: Digital Experience Platforms

    Three Classes Of Vendors Tackle The Multichannel Experience Mandate
    May 16, 2016 | Mark Grannan, Danielle Jessee

    Application development and delivery (AD&D) professionals need an array of software to create and manage the digital experience (DX). They must evaluate, implement, integrate, and build front-end...

  • Report Vendor Landscape: Application Release Automation Tools

    Unleash Your Agility With Release Automation For Better Business Results
    May 12, 2016 | Amy DeMartine

    Application release automation (ARA) tools help firms release software consistently and in an automated fashion as a key part of getting business technology solutions to end customers. This report...

  • Report Vendor Landscape: Private Cloud Software Solutions, Q2 2016

    Varied Building Blocks Lay The Foundation, But It's Up To You To Make It A True Private Cloud
    April 12, 2016 | Lauren E. Nelson

    Enterprises turn to the private cloud market for fast provisioning of resources, delivering public cloud-like capabilities internally. However, this market comprises more than one category of...

  • Report Vendor Landscape: Configure-Price-Quote Solutions

    March 21, 2016 | John Bruno

    Businesses have changed the way they buy goods and services in the age of the customer, but they have done little to adapt the way they sell. Configure-price-quote (CPQ) vendors offer solutions to...

  • Report Vendor Landscape: Lead Agencies, 2015

    Agencies Evolve To Meet The Needs Of The Modern CMO
    November 9, 2015 | Sarah Sikowitz

    CMOs are struggling to find a lead agency partner to deliver a connected experience to consumers across communication channels. Global creative, boutique creative, and digital agencies are all...

  • Report Vendor Landscape: Social Customer Service Solutions

    Choose Your Social Tools To Match Your Organization's Style Of Work
    November 4, 2015 | Ian Jacobs

    Customers have made it clear: They want to interact with companies via social media channels. Many customers, especially younger ones, also want to receive customer service via social channels. The...

  • Report Vendor Landscape: S&R Pros Turn To Cyberthreat Intelligence Providers For Help

    CTI Providers Must Support Every Phase Of The Intelligence Cycle
    November 3, 2015 | Rick Holland

    The overwhelming threat landscape, coupled with the desire to transition from reactive to proactive security, is driving interest in cyberthreat intelligence. Organizations are looking to...

  • Report Vendor Landscape: Private Cloud Overview

    October 29, 2015 | Lauren E. Nelson, Richard Fichera

    Forrester has been tracking almost 50 private cloud service providers that deliver products or services to enterprises. This report refreshes Forrester's high-level overview of this landscape for...

  • Report Vendor Landscape: Identity Verification Solutions

    Identity Verification Stops Customer Identity Theft And Fraud Without Affecting The Customer Experience Across Channels
    September 22, 2015 | Andras Cser, Merritt Maxim

    Because customers are spending more and more time online and engaging with you using digital channels, it's becoming much easier for criminals to commit fraud and identity theft. As your firm seeks...

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