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  • Craig Le Clair
  • Enterprise Architecture

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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Webinar Automation Predictions 2021

    Thursday, November 12, 2020, 1:00 p.m.-1:40 p.m. Eastern time (18:00-18:40 GMT) | Craig Le Clair

    2021 automation predictions will be defined by the Great Lockdown of 2020. Remote work, new digital muscles, the need to support remote business, and pandemic constraints will create millions of...

  • Report The Forrester Tech Tide™: Intelligent Automation, Q1 2020

    Nineteen Technologies Underpin Intelligent Automation
    January 8, 2020 | Craig Le Clair

    Automation is increasingly critical to every organization's ability to win, serve, and retain its customers. To accelerate their performance in automation, companies are evaluating and adopting a...

  • Report RPA, DPA, BPM, And DCM Platforms: The Differences You Need To Know

    Apply Forrester's Automation Framework To Process Automation
    March 1, 2019 | Craig Le Clair

    Customer-obsessed transformation has pushed automation front and center, but it's difficult to choose among automation tools. Robotic process automation (RPA) is surging, but firms have invested...