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• Forum New Tech Forum

  Big Ideas, Emerging Tech, Customer-Obsessed Innovation

  December 6, 2017 | Boston

• Report Navigate Trump-Era Uncertainty With The Compass Of Customer Obsession

  Respond To New Policy And Regulatory Environments With Customer-Led, Insights-Driven, Fast, And Connected Strategies

  June 8, 2017 | Bobby Cameron, Melissa Parrish, Rick Parrish

  US president Donald Trump is heralding or taking actions that will redefine the environment for US-based and global businesses. The administration could fundamentally alter policy, regulations, and...

• Report 2017 Tech Budget Benchmarks

  Use Our Benchmarks To Transform Your Tech Budget, Not Just Defend It

  March 28, 2017 | Andrew Bartels

  CIOs feel ambivalent about tech budget benchmarks. They need them to respond to CEO and CFO questions about tech spending levels, but they also know the top-line metrics don't really say much. This...

• Report 2016 Tech Budget Benchmarks

  What You Need To Know About What Your Industry Peers Are Spending On Business And Information Technologies

  January 21, 2016 | Andrew Bartels

  Every year, CIOs look for tech budget benchmarks to defend tech spending levels to business partners and to help determine where their firm may be overspending or underspending on technology. In...

• Report Tame Your Tech MOOSE Before The BT Agenda Makes It Bigger

  May 13, 2015 | Andrew Bartels, Phil Murphy

  Tech MOOSE is the 70% to 75% of a typical tech budget that goes to keep the lights on and the business running, even if there are no new projects. Keeping tech MOOSE under control and growing more...

• Report Accelerating Technology Change Restructures US Services Employment

  Human Middleware And Transaction Processing Jobs Are Becoming Obsolete

  November 4, 2014 | John McCarthy, Michael Yamnitsky

  A perfect storm of technology change is streamlining, simplifying, and atomizing business processes. The effects will ripple across organizations, as human capital shifts from handling transactions...

• Report US Tech Market Growth Remains Solid For 2014 And 2015

  The BT Agenda Will Be The Main Driver Of 5% To 6% Growth

  October 22, 2014 | Andrew Bartels

  So far, 2014 is turning out to be a relatively normal year for the US tech market, with growth in the 5% to 6% range. Unlike past years, we have not had to ratchet down our spring forecast due to...

• Report Sizing The US CIO's Business Technology Agenda

  Business Technologies Will Grow Faster Than Information Technologies And Will Exceed Half Of New Project Spending

  October 14, 2014 | Andrew Bartels

  In the age of the customer, CIOs must prioritize technologies that help firms win, serve, and retain customers. This includes front-office technologies like customer relationship management (CRM),...

• Report US Tech Market Outlook For 2014 And 2015 — Solid, Steady Growth

  Customer-Facing Technologies Will See The Fastest Growth

  April 24, 2014 | Andrew Bartels

  Our updated US tech market forecast indicates that US CIOs can plan for 6% to 7% increases in their tech budgets in 2014 and 2015, after several years in which they have had to be cautious in their...