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As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Forum Security & Risk

    Learn best practices for data security and cybersecurity risk management.
    September 22, 2020 | Washington, D.C. | Laura Koetzle, Stephanie Balaouras, Heidi Shey

    As attackers get more sophisticated and new technologies emerge, the strategies to protect your organization’s valuable data must also evolve. Attend Security & Risk 2020 to learn about...

  • Forum CX North America

    Cutting-edge, interactive CX programming
    June 16, 2020 | New York City | Harley Manning, Rick Parrish, Maxie Schmidt-Subramanian

    Join 50 Forrester analysts and 1,500 CX industry leaders at CX North America for three days of innovative customer experience thought, tech, and strategy.

  • Report 2020 To 2021 US Tech Budgets: The Industry Outlook

    CIOs Should Tighten Their 2020 To 2021 Tech Budgets Based On Slowing But Still Positive US Economic Growth
    March 3, 2020 | Andrew Bartels

    The US tech budget outlook for 2020 and 2021 is getting darker, but growth will still be positive with a low risk of an actual downturn. In this report, we provide our 2020 to 2021 forecasts for...

  • Report Modern Privacy Laws Change The Paradigm For Marketing And Advertising

    Roadmap: The Customer Trust And Privacy Playbook
    February 19, 2020 | Fatemeh Khatibloo

    The General Data Protection Regulation (GDPR) has changed how B2C marketers and advertisers operate in the European Union (EU). But more privacy regulations are in play, from the US to Japan, all...

  • Report The Canadian Tech Market Outlook For 2019 To 2020

    Canadian Tech Spending Will Moderate After Strong Growth In 2017 And 2018
    July 10, 2019 | Andrew Bartels, Cheryl McKinnon, Nate Meneer

    The Canadian tech market will see moderate growth in 2019 and 2020. Near-term prospects for Canadian economic growth appear shaky due to the collapse of oil prices in Q4 of 2018 and persistent...

  • Report 2019 US Tech Budgets: Industry Outlook

    CIOs Should Make Their 2019 Plans With A Solid Understanding Of What's Going On In Their Industry
    February 6, 2019 | Andrew Bartels

    The US tech budget outlook for 2019 is generally positive, with projected growth of 6.1% only slightly slower than its 2018 growth. But in that broad picture, different industries will face very...

  • Report The State Of Data Security And Privacy: 2018 To 2019

    December 5, 2018 | Heidi Shey, Enza Iannopollo

    This data-driven report outlines budgeting and spending, technology adoption plans, and other key breach, data protection, and privacy trends in global firms for 2018 through 2019. Understanding...

  • Report Remove The Mystery From Security Metrics

    Performance Management: The S&R Practice Playbook
    November 16, 2018 | Jeff Pollard

    Difficulty creating meaningful metrics persists for chief information security officers (CISOs) despite a decade of discussion. Without good metrics, the security organization can't participate in...

  • Report The State Of Consumer Authentication, 2018 (US)

    Keep Up With Digital Consumers
    August 2, 2018 | Merritt Maxim, Salvatore Schiano

    Consumer online authentication habits are evolving, including password usage, two-factor authentication adoption, and biometrics. This infographic looks at authentication behaviors and attitudes of...

  • Report Planning For Failure: How To Survive A Breach

    Organization: The Zero Trust Security Playbook

    Cybercriminals are using more-sophisticated attacks to steal valuable intellectual property and the personal data of your customers, partners, and employees. Their motivations run the gamut from...

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