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  • Transform IT to win, serve, and retain customers
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  • Charles Betz

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FORRESTERNOW

As the coronavirus dominates the global headlines, businesses should take both defensive and strategic actions—focusing on customers, employees, and brand. Read more »

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  • Report Promises, Not Obligations, Are The Basis Of Future Operating Models

    Empower Team Collaboration Through A Framework Of Mutual Commitments
    March 10, 2020 | Charles Betz, Chris Gardner

    As infrastructure and operations (I&O) organizations move to digital product teams, it's becoming increasingly ineffective to base governance on traditional controls (processes, manual inspection,...

  • Report The Future Of Technology Operations

    Vision: The Modern Technology Operations Playbook
    December 17, 2019 | Charles Betz

    Five years ago, the traditional IT organization began transitioning to new operating models, but certain critical factors have remained unresolved until now. This report helps infrastructure and...

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