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  • Sam Karpinski

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The Employee Experience Playbook For 2020

Modern Employee Experience Practices Are Table Stakes For The Customer-Obsessed Firm

The time has come for businesses to retire ineffective employee experience (EX) practices and develop EX programs that attract, retain, and cultivate the modern worker. This playbook helps...

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  • Report How To Succeed As A CX Professional

    Lean On Your Strengths To Advance Your Career And Your Organization's CX Program

    Even the best customer experience (CX) professionals struggle to drive change when their strengths aren't a good match for the CX challenges facing their organization. What's more, some CX pros...

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