8 results for "Internet & eCommerce Services" in Everything

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  • Report Atlassian Innovates Crisis Response With ChatOps

    An Automation And Human Collaboration Success Story
    August 8, 2017 | Dave Bartoletti, Elinor Klavens

    ...informed and engaged throughout an outage. Amazon Web Services' recent Simple Storage Service outage disrupted services at Atlassian, a collaboration software company; however, Atlassian used...

  • Report ChatOps: The Missing Ingredient To Improve Customer Experience

    DevOps Demands The Speed, Context, And Collaboration Of ChatOps
    January 6, 2017 | Elinor Klavens, Milan Hanson

    ...and operations (I&O) teams when they're trying to make decisions or restore service. ChatOps offers an assisted environment where I&O professionals and others can communicate...

  • Report Vendor Landscape: ITSM SaaS Solutions

    I&O Pros Can Narrow A Crowded Field By Answering Five Key Questions
    February 19, 2016 | Eveline Oehrlich, Elinor Klavens

    Most infrastructure and operations (I&O) organizations have already adopted IT service management (ITSM) tools in some form, with many aggressively expanding their use cases. These...

  • Report Market Overview: IT Service Management SaaS Tools Update, 2014

    Growing Vendors Offer Alternatives, Established Vendors Ride The SaaS Momentum
    June 4, 2014 | Eveline Oehrlich, Amy DeMartine

    IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology...

  • Report Prepare Your Infrastructure And Operations For 2020 With Tools And Technologies

    Tools And Technology: The I&O Practice Playbook
    July 25, 2013 | Jean-Pierre Garbani

    As more and more business services are provided through cloud and mobile technologies, business users see an opportunity to gain more control over IT, decentralize...

  • Report Building The IT Infrastructure And Operations Balanced Scorecard

    The Eight Essential Metrics That Infrastructure And Operations Should Be Measuring
    October 1, 2009 | Rachel A. Dines, Eveline Oehrlich

    "You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what to measure is the first challenge. Many firms don't know which metrics...

  • Report The App Tier Is Tapped Out Again?!

    Dealing With The Server Demands Of Large Middle-Tier Applications
    July 17, 2007 | James Staten

    As the static Web rapidly evolves into a fully interactive Internet, the data center performance burden shifts from the Web tier to the application tier....

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