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  • Webinar Use Adaptive Intelligence To Power Next-Generation Customer Insights

    June 30, 2020 | James Staten, Fatemeh Khatibloo

    Far too often, enterprises base their roadmaps, innovations, and business agility purely on insights gleaned from the data available within...

  • Report Case Study: DBS Bank Enables An Insights-Driven Organization With An Enterprise Data Platform

    June 8, 2020 | Achim Granzen

    ...journey to become an insights-driven organization. Along the way, it built an enterprise data platform (EDP) to help insights teams better use data assets. CIOs...

  • Report The Future Of Banking Is Built On Trust

    By 2030, Banking Will Be Invisible, Connected, Insights-Driven, And Purposeful
    July 29, 2020 | Jacob Morgan, Alyson Clarke

    The economics of the next decade will challenge banks. COVID-19 has shifted the focus but will not dominate the future narrative. Leading banks are pivoting and rebooting their strategy —...

  • Report A Pragmatic Road Map For Blockchain

    Build Distributed Trust To Enhance Digital Ecosystems With Blockchain
    January 30, 2019 | Charlie Dai

    ...to build distributed trust and establish digital business ecosystems. This report helps enterprise architecture (EA) pros understand blockchain by defining a technical architecture of enterprise...

  • Report The Spotify Approach In Banking: Don't Copy It; Adapt It

    How To Scale Agile By Cherry-Picking From The Spotify Approach
    September 6, 2019 | Diego Lo Giudice, Oliwia Berdak

    ...works in lean digital businesses might not be practical at Fortune 500 enterprises. Banks are struggling with embedding regulation and compliance into teamwork, adjusting their...

  • Report Blockchain Is Enabling Digital Ecosystems In Asia Pacific

    A Deep Dive Into Four Blockchain Business Cases In Asia Pacific
    September 26, 2019 | Charlie Dai

    ...how blockchain can deliver actual business value to their organization. To help enterprise architecture (EA) professionals understand the key value that blockchain has for the...

  • Report New "Core HR" Will Power The Future Of Work

    Three Emerging Technologies Will Form A Foundation For Adaptive Talent Management
    October 21, 2019 | Mark Brandau

    The future of work redefines what was traditionally referred to as a "core HR" system. This report explains how three new technologies will reshape traditional core HR systems, why they're...

  • Playbook The Digital Insurance Strategy Playbook For 2020

    Innovate Insurance With Technology

    Digital technologies are transforming the entire value chain of insurance, opening up new distribution opportunities; altering how insurers can assess, price, and manage risks; and creating new...

  • Report Case Study: HDFC Life Insures Its Future With Technology-Led Innovation

    The Insurance Company's Digital Transformation Paid Rich Dividends
    December 9, 2019 | Amit Bhatia

    Indian insurer HDFC Life transformed itself from a traditional insurance firm into a digitally powered leader in the insurance space. Over a five-year period, HDFC Life won more customers by...

  • Report Innovate Insurance With Technology

    Executive Overview: The Digital Insurance Strategy Playbook
    November 14, 2019 | Oliwia Berdak

    Digital technologies are transforming the entire value chain of insurance, opening up new distribution opportunities; altering how insurers can assess, price, and manage risks; and creating new...

  • Report Now Tech: P&C Claims Management Systems, Q3 2020

    Forrester's Overview Of 20 P&C Claims Management System Providers
    July 31, 2020 | Ellen Carney

    As a property and casualty (P&C) insurer, you use a claims management system to improve the claimant experience, boost efficiency through automation, and orchestrate recovery activities across the...

  • Report The State Of Digital Banking, 2019

    Landscape: The Digital Banking Strategy Playbook
    September 6, 2019 | Aurelie L'Hostis

    The banking industry has entered a period of unprecedented innovation. While many banks have woken up to the threats, few have embarked on a true digital business transformation. This report...

  • Report COVID-19 Is Forcing Lenders To Transform

    Accelerate Small Business Lending Digital Transformation To Drive Growth And Demonstrate Leadership
    August 26, 2020 | Zhi-Ying Barry

    COVID-19 has exacerbated the liquidity challenge that small and medium-size businesses (SMBs) globally face. Many incumbent lenders have been forced to transform their systems and processes to help...

  • Report The Promises And Perils Of Low Code In Insurance Business Processes

    Leverage Low-Code Capabilities By Wedding Business Experts And Developer Forces
    January 16, 2020 | Ellen Carney

    The hottest job in tech? Software developers, where the supply-demand imbalance is getting more acute, especially in insurance. Insurance technologists are hoping to turn business users into...

  • Report The Forrester Wave™: SaaS Billing Solutions, Q4 2019

    The Nine Providers That Matter Most And How They Stack Up
    November 18, 2019 | Lily Varon

    In our 29-criterion evaluation of software-as-a-service (SaaS) billing providers, we identified the nine most significant ones — Aria Systems, BillingPlatform, Chargify, Gotransverse, Recurly,...

  • Report Five Traits For A Truly Open Banking Strategy

    How Banks Must Claim The Initiative
    August 1, 2019 | Jacob Morgan

    Open banking success relies on collaboration, and financial services firms must start that journey at home. Banks have powerful strengths: healthy customer relationships, scale, and data. But those...

  • Report The State Of Digital Banking Transformation, 2019

    Transformation Strategies Can Be Obstacles Or Accelerators — Pick The Right One
    December 17, 2018 | Jost Hoppermann

    Two years ago, the vast majority of banks were working on digital transformation or planned to start doing so soon. Today, many transformation initiatives are struggling, and some haven't even...

  • Report Fintech Funding Roundup, Q1 2020

    Investors Reduce Risk As The COVID-19-Induced Downturn Begins
    April 23, 2020 | Peter Wannemacher, August du Pont

    Incumbent firms can't afford to stand still, especially as newcomers move into their traditional markets and win funding from investors. Some of those investors are the same traditional financial...

  • Report How To Use Platform Business Models In Financial Services

    Driving Innovation With Platform-Based Strategies
    August 7, 2019 | Jacob Morgan

    Platform business models (e.g., Alibaba, Amazon, and Apple) dramatically improve growth and drive better outcomes for customers. Platform business models also require substantial collaboration with...

  • Webinar CIO Guide To 5G Connectivity And Strategy

    May 23, 2019 | Dan Bieler

    ...expect? Key takeaways: Learn how 5G can help boost business innovation and agility. Explore why 5G connectivity reshapes customer experiences, supports internet of...

  • Report Develop A Broad Vision For Zero Back Office At Your Bank To Reap Its Full Benefits

    Without Seamless Back-Office Processes, Banks Won't Deliver True Digital Banking — Just More "Potemkin" Solutions
    November 7, 2019 | Jost Hoppermann

    Many banks plan to automate their back-office processes to improve customer experience, increase process speed, reduce error rates, ease regulatory compliance, and manage cost. Forrester has...

  • Report Financial Services Firms Have Solid Plans For Transformation But Lack Urgency

    Get The Results From Forrester's Q3 2019 Global Financial Services Architecture Survey
    September 13, 2019 | Jost Hoppermann

    Forrester's Q3 2019 Global Financial Services Architecture Survey includes more than 100 financial services decision makers from 31 countries, spans multiple industry segments, and shows that the...

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