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The SaaS Transformation Playbook For 2019
Drive Greater Speed, Innovation, And Adoption With SaaS Transformation
Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...
Charts & Figures
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Forrester's Business Applications Maturity Assessment
March 6, 2019
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The Benefits That Software Decision Makers Expect From SaaS
November 16, 2018
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Search Results
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Report Vendors Battle For The Heart Of The Contact Center
Landscape: The Contact Centers For Customer Service Playbook
The heart of the contact center comprises a set of complex, unintegrated technologies, which firms must leverage to deliver quality service. But application development and delivery (AD&D) pros...
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Report Look Beyond ERP: Introducing The DOP
The Digital Operations Platform: Your Foundation For Customer Obsession
October 8, 2019 | Liz HerbertDigital initiatives fail without the right operational systems and processes, and many enterprise resource planning (ERP) initiatives have failed to deliver on their promises. Today,...
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Playbook The SaaS Transformation Playbook For 2019
Drive Greater Speed, Innovation, And Adoption With SaaS Transformation
Companies looking to maintain their competitive edge and execute on digital transformation strategies need modern, flexible business applications. Forrester's software-as-a-service (SaaS)...
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Report SaaS Marketplaces Are The New Frontier Of Enterprise Software
Software-As-A-Service Buyers Get A Faster, Simpler Buying Experience As Well As Better Security And Integration
May 3, 2019 | Liz HerbertClients tell us that software-as-a-service (SaaS) vendors are too numerous (and too small) for a formal sourcing process to apply in all cases. At the same time, the business-led, ungoverned model...
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Report Create A Modern Software Strategy With AI-Driven Platforms And Their Ecosystems
Vision: The SaaS Transformation Playbook
Application development and delivery (AD&D) executives struggle to achieve speed and innovation while managing cost and risk. We recommend a "Goldilocks" approach to business applications strategy...
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Report The Forrester Wave™: Digital Process Automation For Wide Deployments, Q1 2019
The 10 Providers That Matter Most And How They Stack Up
In our 30-criterion evaluation of digital process automation for wide deployment (DPA wide) providers, we identified the 10 most significant ones — AgilePoint, AXON Ivy, bpm'online, FlowForma,...
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Report Quantifying The Business Value Of SaaS
Business Case: The SaaS Transformation Playbook
Software-as-a-service (SaaS) continues to grow in popularity across every type of enterprise application. And SaaS purchases can be both expensive and mission-critical — putting more pressure...
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Report Drive Greater Speed, Innovation, And Adoption With SaaS Transformation
Executive Overview: The SaaS Transformation Playbook
February 13, 2019 | Liz Herbert...major phases to help application development and delivery (AD&D) professionals refresh their enterprise applications portfolios to leverage the benefits of SaaS. The playbook helps you...
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Report Streamline Your Business App Selection By Emphasizing Outcomes Versus Features
Selection: The SaaS Transformation Playbook
February 7, 2019 | Duncan JonesChoosing business applications is a common task, but many application development and delivery (AD&D) leaders struggle to do it well. We see many poor decisions that result from flawed processes....
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Report Create A Collaborative SaaS Migration Road Map That Is Fast, Not Perfect
Road Map: The SaaS Transformation Playbook
February 1, 2019 | Duncan Jones...of software decision makers in enterprises plan to replace or complement...and partnering with business colleagues, balancing business agility and technology standardization.
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Report Forrester Infographic: Drive Digital Business Success By Applying Agile-Plus-Architecture
January 31, 2019 | Randy HeffnerEnterprises must rapidly adapt to keep pace with digital disruption. Delivering...architecture that enables resilience and agility in the face of future...
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Report Five Essential Components Of Great SaaS Governance To Balance Agility And Risk
Management: The SaaS Transformation Playbook
Software-as-a-service (SaaS) solutions foster a faster, more agile approach to application deployment — a necessity for digital business. SaaS is a major component of any digital transformation...
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Report The Five CRM Trends In 2019 That Will Shape Engagement, Relationships, And Revenue
Vision: The CRM Playbook
January 22, 2019 | Kate LeggettIn the age of the customer, good customer experiences are the only sources of competitive differentiation. CRM has the potential to transform customer relationships, but firms have only started to...
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Report Ten Key Strategies For Pivoting Enterprise Applications To SaaS
Strategy: The SaaS Transformation Playbook
December 20, 2018 | George LawrieUsing a software-as-a-service (SaaS) model, enterprises can focus on business outcomes instead of working around technology limitations. SaaS clients enjoy faster, more flexible deployment and...
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Report Rethink Your SaaS Negotiation Strategy With Three Best Practices
Execution: The SaaS Transformation Playbook
Software-as-a-service (SaaS) negotiation requires a unique approach; neither traditional software negotiation tactics nor hosting practices will suffice. But too many clients still don't know how...
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Report The Forrester Wave™: Services Providers For Next-Generation Oracle Applications, Q4 2018
The 12 Providers That Matter Most And How They Stack Up
In our 24-criteria evaluation of services providers for next-generation Oracle applications, we identified the 12 most significant ones — Accenture, Capgemini, Cognizant, Deloitte, DXC, IBM,...
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Report Assess Legacy Applications' Effectiveness To Prioritize Which To Upgrade Or Replace
Effectiveness: The SaaS Transformation Playbook
October 12, 2018 | Duncan JonesBusiness applications should be key enablers of enterprises' digital transformation, yet Forrester's research of technology decision makers found that many believe their current business...
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Report Now Tech: Services Providers For Next-Generation Oracle Applications, Q4 2018
Forrester's Overview Of 27 Services Providers For Next-Generation Oracle Applications
Buyers can use Oracle services partners for help with innovation, business change, solution implementation, and ongoing support. The landscape of providers is diverse — and changing fast....
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Report Capitalize On SaaS CRM Solutions With Better Governance
Organization: The CRM Playbook
August 20, 2018 | Kate LeggettOrganizations increasingly adopt software-as-a-service (SaaS) CRM solutions, but few have adapted their governance processes and policies to get maximum value out of those solutions. The move to...
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Report Buy Then Build: The New World Of SaaS Development
Understanding The Three Models Of Software Delivery With SaaS As A Foundation
Software-as-a-service (SaaS) and low-code platforms are transforming how companies think about build-versus-buy software-sourcing decisions. Application development and delivery (AD&D) pros now...
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Report The SaaS Customer Success Life Cycle
Continuous Improvement: The SaaS Transformation Playbook
July 13, 2018 | Liz HerbertSoftware-as-a-service (SaaS) is more than just a software deployment model; it's a business model that ties vendors' success to your own. To drive upsell and renewals and achieve profitability,...
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Report Now Tech: Service Providers For Next-Generation SAP Products, Q2 2018
Forrester's Overview Of 33 Service Providers For Next-Generation SAP Products
SAP customers use service providers for next-generation SAP products to access new skill sets, leverage providers' experience with SAP products, and get an outside perspective on innovation. But to...
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Report Three Trends Shape Digital Services Engagements
Snapshot Of Three Trends In Forrester's Business Technographics 2017 Services Survey
February 9, 2018 | Amanda LeClairAs enterprises strive to transform their organizations with digital technologies, the consulting and system integration marketplace is transforming as well. For this report, we take...
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Report Five Key CRM Trends For 2018 That Shape How Companies Drive Relationship And Revenue
January 16, 2018 | Kate LeggettIn the age of the customer, good customer experiences are the only sources of competitive differentiation. CRM has the potential to transform customer relationships, but companies have only started...
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Report The Forrester Wave™: Microsoft Dynamics 365 Services, Q4 2017
The 13 Providers That Matter Most And How They Stack Up
December 20, 2017 | Ashutosh Sharma, Somak RoyBuyers of Microsoft Dynamics 365 are increasingly enterprises. Our 30-criteria evaluation of Microsoft Dynamics 365 service providers identified the 13 most significant ones — Avanade, DXC...