12 results for "leah buley" in Everything
 

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  • Report How To Recruit Customers For Research

    April 8, 2016 | Leah Buley

    Customer experience (CX) professionals know that they need to involve customers, but they don't always know how to do it. Direct research with customers is essential for properly understanding...

  • Report How To Prototype Like A Pro

    Processes: The Digital Customer Experience Improvement Playbook
    February 8, 2016 | Leah Buley

    Only 13% of firms say that they regularly use prototyping and iteration in their customer experience (CX) design process, despite their wide regard as best practices. This is a miss. Prototyping...

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