8 results for "leah buley" in Everything
 

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  • Customer Centricity

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  • Report How To Recruit Customers For Research

    April 8, 2016 | Leah Buley

    Customer experience (CX) professionals know that they need to involve customers, but they don't always know how to do it. Direct research with customers is essential for properly understanding...

  • Report Executive Q&A: Design Personas And Customer Journey Maps

    November 16, 2015 | Tony Costa, Leah Buley, Jonathan Browne

    Personas and customer journey maps are valuable tools that support customer experience (CX) professionals' tactical design decisions and high-level strategic goals of progressing toward...

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