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The Employee Experience Playbook For 2019

Transform The Employee Experience To Drive Business Performance

Missing from most workforce technology strategies today is an understanding of what makes employees truly engaged and productive — and how this directly affects customer experience and financial...

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  • Report Application Performance Management Remains The Same — Even With Mobile

    Use The APM Reference Model To Manage The Performance Of Any Applications
    November 20, 2015 | Milan Hanson, Pamela Heiligenthal

    The rise of the mobile customer brings EA and I&O professionals new demands and new opportunities. It does more harm than good to redefine APM to include them all, as APM is currently well...

  • Report Top 11 Trends S&R Pros Should Watch: 2015

    June 23, 2015 | Heidi Shey, Andras Cser, Ed Ferrara

    Each year, analysts from across Forrester's security and risk research team draw insight from our hundreds of enterprise questions, vendor briefings, and consultations; research projects that we...

  • Report Predictions For 2014: Technology Monitoring

    Monitoring Advances From Providing Reactive Information To Predictive Business Insights
    February 3, 2014 | John Rakowski

    In 2014, technology monitoring priorities for infrastructure and operations (I&O) professionals can no longer only focus on technology offerings that serve internal business services but must also...

  • Report Brief: The Future Of Mobile Device Management

    Enterprise Mobile Management Solutions Must Support, Secure, And Improve Employee Experience
    June 6, 2014 | Christian Kane, Tyler Shields

    Mobile device management (MDM) is the common technology used by enterprises to enable their workforce to obtain the right access on their mobile devices. However, early solutions were only able to...

  • Report Market Overview: Secure File Sharing And Collaboration

    Key Questions For S&R To Ask When Creating A Short List
    May 5, 2014 | Heidi Shey

    User-driven, person-to-person secure file sharing and collaboration is a hot space today with vendors of all shapes and stripes offering solutions to enable these capabilities. These solutions not...

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