3 results for "marketing and live events" in Reports
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  • Kate Leggett

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  • For Application Development & Delivery Professionals


    Report The Forrester Wave™: CRM Suites For Midsize Organizations, Q4 2016

    Salesforce And Oracle Lead A Mature Field Of Vendors
    November 21, 2016 | Kate Leggett

    ...vendors — Aptean, bpm'online, Bullhorn, Infor, Microsoft, NetSuite, Oracle, Sage Software, Salesforce, SAP, and SugarCRM — and researched, analyzed, and scored them. This report details our...

  • For eBusiness & Channel Strategy Professionals


    Report The Six Key Elements Of Proactive Chat

    Evolve Proactive Chat To Proactive Engagement
    October 2, 2014 | Kate Leggett

    ...effortless engagement, which often means live help for pre- or post-purchase...conversion rates, average order values, and top-line revenues. This report highlights...

  • For Application Development & Delivery Professionals


    Report Vendors Battle For The Heart Of The Contact Center

    Landscape: The Contact Centers For Customer Service Playbook
    September 29, 2017 | Kate Leggett, Art Schoeller, Ian Jacobs

    ...technologies, which firms must leverage to deliver quality service. But application development and delivery (AD&D) pros supporting customer service operations need cloud-ready, deeply...