2 results for "marketing and live events" in Reports
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  • Ryan Hart

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  • For Customer Experience Professionals


    Report Differentiate Your Customer Experience With Signature Moments

    Localizing Customer Experiences, Part 3
    September 11, 2015 | Ryan Hart

    ...a mistake: The details are precisely where companies have opportunities to localize and differentiate their customer experiences. These small-scale opportunities, when carefully tied back to...

  • For Customer Experience Professionals


    Report The Dawn Of Anticipatory CX

    Anticipation Is The Missing Link In Staying Ahead Of Rising Expectations
    July 12, 2016 | Ryan Hart, James L. McQuivey

    ...set to allow them to manage customer expectations as early as possible and to build and sustain positive emotional momentum throughout the journey. This report...

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