2 results for "marketing and live events" in Reports

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  • Ryan Hart

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  • Report Differentiate Your Customer Experience With Signature Moments

    Localizing Customer Experiences, Part 3
    September 11, 2015 | Ryan Hart

    Customer experience (CX) can be thought of as the series of interactions a customer has along a given journey with a brand. The holistic brand experience looks at the sum of these interactions; in...

  • Report The Dawn Of Anticipatory CX

    Anticipation Is The Missing Link In Staying Ahead Of Rising Expectations
    July 12, 2016 | Ryan Hart, James L. McQuivey

    Welcome to the dawn of anticipatory CX. Customer expectations are rising faster than companies can evolve their value propositions, creating unprecedented urgency among business leaders. Customer...

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