271 results for "robots" in Everything
 
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  • Report The Future Of Work In Insurance

    Loss Estimation And Claims Handling Give Way To Deeper Customer Relationships And Digital Skills

    Digital technology can perform routine tasks, such as data entry, more effectively than humans and has freed up human workers to complete other, more complex tasks. Insurers that find the right...

  • Report Predictions 2020: Employee Experience

    Companies Will Be Bolder, More Controversial In Their EX Transformation Efforts
    October 31, 2019 | Samuel Stern, J. P. Gownder, David K. Johnson

    An emphasis on corporate values and heightened employee expectations for living those values will pressure firms to get serious about their employee experience (EX) commitments in 2020. The risk of...

  • Report Predictions 2020: The Customer In 2020

    Consumer Pressure To Put Idealistic Values Into Action Forces Brands To Evolve Their Purpose
    October 28, 2019 | James L. McQuivey, Anjali Lai

    CMOs have been racing to invent content and experiences that are novel, delightful, hyper-personalized, memorable (if not viral), and delivered at the perfect moment to consumers' ever-shrinking...

  • Report Predictions 2020: CIO

    Uncertainty Will Create Opportunity For CIO Leadership In 2020

    Economic uncertainty unfolded in 2019 on the back of the already accelerating pace of technology-fueled disruption. As a result, it has become even more important and difficult to anticipate the...

  • Report Eight Ways To Grow Deposits

    Strategies And Tactics For Banks And Credit Unions To Drive Deposit Growth
    October 23, 2019 | Alyson Clarke

    Winning deposits is a key priority for many banks and credit unions, and competition is fierce in the battle to find cheap deposits and keep funding costs down. But attracting deposits isn't only...

  • Report Revamping Shopping Malls By Balancing Technology With Experience

    Singapore's Take On The Future Of Shopping Malls
    October 16, 2019 | Xiaofeng Wang

    Offline retail still takes the lion's share of overall retail spending; this is particularly true for the island city-state of Singapore, with its abundance of shopping malls. This report analyzes...

  • Report Improve Your Future Fitness Fast

    Boost Your Curiosity, Agility, And Risk For Rapid Fitness Gains
    October 16, 2019 | James L. McQuivey

    Forrester Future Fit is a simple tool for determining whether you get a high, medium, or low score for your fitness for adapting to the future. Behind the overall score lie nine attributes that...

  • Report Architect Your Automation Strike Teams To Accelerate Transformation

    Forget About Centers Of Excellence — Think Small, Agile Strike Forces
    October 11, 2019 | Craig Le Clair, Chris Gardner

    Emerging technologies such as robotic process automation (RPA), virtual agents, and machine learning have rocketed automation to a top spot among enterprise initiatives, yet firms are dragging...

  • Report Beware The Automation Paradox

    Prepare For An Automated World Full Of Surprises And Requiring Higher Skills
    October 4, 2019 | Charles Betz, Chris Gardner

    Automate all the easy things, and what's left for people to do? The hard things. This maxim has never been truer. Automation reduces toil, but is this always a good thing? When systems become too...

  • Report Innovate And Transform With Technology To Drive Business Value

    The Executive Overview For The IT Transformation Playbook
    October 4, 2019 | Laura Koetzle

    CIOs and technology leaders have a mandate to improve the technology foundations and innovations required to win, serve, and retain customers. For most, this will require pursuing what Forrester...

  • Report A Good Customer Experience Requires Workers To Be Digitally Enabled

    The Tools Workers Use To Serve Customers Must Be Factored Into Experience Design
    October 3, 2019 | TJ Keitt

    Business leaders often overlook a critical component of good customer experience (CX): properly enabled employees. As a result, businesses haphazardly deploy technology to their workforces with...

  • Report New Technologies Create The Need To Design For New Categories Of Information Workers

    The Global Information Worker Population Swells To 1.25 Billion In 2018
    September 27, 2019 | Frank E. Gillett

    This report updates our sizing of the population of information workers — workers who use a PC, smartphone, or tablet for work purposes an hour or more per day. In 2018, this population reached...

  • Report The Eight Business And Security Benefits Of Zero Trust

    Business Case: The Zero Trust Security Playbook
    September 25, 2019 | Chase Cunningham, David Holmes, Jeff Pollard

    In response to increasingly complex cyberattacks, security pros are devoting resources to granular aspects of their networks. This is understandable and necessary to a degree, but it's also a great...

  • Report Make Transformation Real With Technology-Driven Innovation

    The Vision Report In The IT Transformation Playbook

    We spend so much money on transformation, but it's not delivering the results we expect. Forrester research shows Customer Experience Index™ (CX Index) scores stagnating, productivity languishing,...

  • Report The Forrester Wave™: AI Consultancies, Q3 2019

    The 13 Providers That Matter Most And How They Stack Up
    September 16, 2019 | Michele Goetz

    In our 23-criterion evaluation of AI consultancies, we identified the 13 most significant ones — Accenture, Atos, Capgemini, Cognizant, Deloitte, EPAM, EY, IBM, KPMG, McKinsey & Company, PwC, Tech...

  • Report Machine Learning Powers The Industrial Internet Of Things

    Insights From IoT Software Platforms Create New Service-Based Experiences To Delight Customers And Drive Growth
    September 10, 2019 | Paul Miller, Michele Pelino

    The internet of things (IoT) plays a pivotal role in transforming the industrial sector. Connecting machines to record their usage patterns is often the first step, and it can deliver tangible...

  • Report The Future Of The Enterprise Software Industry

    Prepare For A Buyers' Market In Enterprise Software, 2020 To 2030
    September 5, 2019 | Christopher Mines

    Business spending on software has soared from $172 billion to $920 billion over the past 25 years, a healthy 7% annual growth rate. Software has become the dominant medium for engaging with...

  • Report The CIO's Guide To 5G In The Manufacturing Sector

    5G Will Become A Crucial Enabler For Digital Transformation In The Manufacturing Sector
    August 30, 2019 | Dan Bieler

    5G and Industry 4.0 are a powerful combination. Together they can lift and shift the manufacturing sector to a much higher level of digitization, in particular by maximizing the mobility,...

  • Report The Moments-Based Evolution Of Enterprise Marketing Technology

    As Marketing And CX Align, Martech Must Shift From Campaigns To Moments
    August 26, 2019 | Joe Stanhope

    Technology use is routine — even mandatory — for modern marketers. And while marketing technology (martech) has undeniably made remarkable strides, major challenges remain unsolved, limiting its...

  • Report Emerging Risks Transform Small Business Insurance

    Prioritize Blind Spots To Protect Small Business From Emerging Risk
    August 16, 2019 | Ellen Carney

    US small businesses are buying different insurance policies now versus five years ago. Much of this change is rooted in digital, social, and economic forces. Forrester dug into five years of US...

  • Report CX NYC 2019 Day Two Highlights: Humanizing Radical CX Innovation

    Top Takeaways About Employee Experience, Moments That Matter, And Differentiating With Privacy
    August 15, 2019 | Harley Manning

    Customer expectations continue to rise faster than companies are making customer experience (CX) improvements. At this year's CX NYC Forum, analysts and practitioners shared new ways for CX pros to...

  • Report Give Your Brand A Voice — Literally

    Vision: The Brand Experience Playbook
    August 12, 2019 | Dipanjan Chatterjee

    Voice is marketing's most significant paradigm shift this decade — one that has far-reaching implications for how brands engage customers and prospects. CMOs: Read this report to learn why voice...

  • Report Attended-Mode RPA: The Differences You Need To Know

    Intelligent Automation Must Include The Front Office
    July 29, 2019 | Craig Le Clair

    Robotic process automation (RPA) has emerged to deliver efficiencies and enhance customer goodwill in contact centers and customer service. Human agents can reduce repetitive, manual tasks and...

  • Report The Adaptive Workforce Will Drive The Future Of Work

    To Thrive In The Era Of AI And Robotics, Cultivate The Right Skills, Culture, And Organizational Structures
    July 25, 2019 | J. P. Gownder

    The future of work isn't something that happens to you — it's something you create for your company and your own career. Unfortunately, C-level technology and business leaders are often uncertain...

  • Report Digital Banking Application And Architecture Trends For 2020

    Use An Updated View On Digital Banking To Cope With Banks' Most Pressuring Needs
    July 12, 2019 | Jost Hoppermann

    Banking applications represent both the banking business itself and the primary touchpoints for customers. Banking technology teams need to be aware of five key trends for 2020 and beyond that will...

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