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Forrester First Insight

As the coronavirus dominates the global headlines, businesses should take the opportunity to develop business continuity plans specifically for pandemics—focusing on customer, employee, and partner needs. Read more »

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  • Report Key Attributes Of An Adaptive Operating Model

    Develop Your Operating Model Around Strategy, Operations, And Leadership
    November 12, 2019 | Gordon Barnett

    Too often organizations view IT transformation purely from a technology perspective. Although it's important to understand how to prioritize technology that boosts customer experiences while...

  • Report Beyond Agility — Adaptive Enterprises Hold The Winning Hand

    Adaptive Enterprises Win At Customer Obsession, Growing Three Times Their Industries' Averages
    May 7, 2019 | Brian Hopkins, Bobby Cameron

    Agile delivery and digital business no longer drive the competitive advantage they once did, making it difficult for firms to continue delivering on customer obsession. Symbiotic loops between...

  • Report The Shrinking Productivity Gains From Technology Investments

    CIOs Will Need A New Approach To Justifying Their Tech Investments
    May 1, 2019 | Andrew Bartels

    Improving productivity has been core to the value proposition for technology investments. However, trends in overall US productivity indicate that tech spending is not delivering the same lift to...

  • Report From Grease To Code: Industrial Giants Must Bet Their Futures On Software

    To Survive, Manufacturing Firms Must Become As Proficient In The Digital World As In The Physical One
    April 24, 2019 | Paul Miller

    Industrial giants rose to dominance by making high-quality physical objects. Lower-cost competition and increasingly complex multistakeholder ecosystems mean this old route to success is no longer...

  • Report The Future Of Your Business Depends On Emerging Technology

    Use Forrester's LIFT Framework To Drive Real Differentiation
    November 16, 2018 | Brian Hopkins

    Your business depends on a continuous supply of new technology to achieve its business goals. Beginners tend to approach this demand by fitting new technology to existing business needs. Advanced...

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