4 results for "robots" in Everything
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  • Jennifer Wise

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  • Report Real Conversational Interfaces

    Most Chatbots And Voice Interfaces That Claim To Be Conversational Are Not
    October 2, 2018 | Jennifer Wise, Andrew Hogan, Allegra Burnette

    Interfaces that let people use natural language — from chatbots based on typing and reading to voice interfaces based on speaking and listening — are wildly popular but wildly immature: They're...

  • Blog CES 2020: Key Takeaways For Retailers

    January 13, 2020 | Jennifer Wise

    ...clear, interactive digital user interface to be effective. In addition to in-store robots, new digital self-serve digital displays enable new interactions — such as...

  • Blog CES 2019 Delivers Dazzling Tech But Disappointing Experiences

    January 12, 2019 | Jennifer Wise

    ...ranging from 3D printing, AI, and cryptocurrency to drones, autonomous vehicles, dancing robots, and wearables. A lot of what I saw has broad CX implications...

  • Report Virtual Reality In 2018: Not A Customer Reality

    Our Top Five Takeaways For CX Pros About VR At Mobile World Congress
    March 27, 2018 | Jennifer Wise

    Forrester tested the virtual reality (VR) experiences at this year's Mobile World Congress (MWC) in Barcelona to examine what the advances in these technologies mean for customer experience (CX)...

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