Sharyn Leaver

VP, Group Director serving CIOs

Sharyn leads the research organization that serves CIOs, CMOs, and Customer Experience Professionals. Her team's research agenda includes all aspects of leadership in the age of the customer — including customer-led strategic planning, operating models, and emerging technology selection and implementation. Sharyn delivers strategic guidance, helping CIOs, CMOs, and other leaders adopt the processes and technologies that will help their firms win, serve, and retain customers.

Previous Work Experience

Previously at Forrester, Sharyn served as research director for the CIO, business process and applications, and consumer markets research teams. As an analyst, Sharyn researched enterprise applications, business process management tools, and several emerging technologies in consumer-driven and manufacturing industries such as life sciences, healthcare, retail, and consumer products.

In addition, Sharyn was a key contributor to the development of the Forrester Wave™ methodology to help clients accurately assess key vendors in a given technology-focused market.

Before joining Forrester, Sharyn spent several years as a consultant and project manager for Clarkston Consulting, a full-service professional services firm. She was responsible for the delivery of vendor selection and implementation projects involving SAP and other ERP applications, integration technology, and enterprise portals.


Sharyn holds a B.S. in computer information systems technology from Purdue University. She also holds a M.S. in medical informatics from Northwestern University. 

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18 results in Reports

  • Sharyn Leaver
  • Packaged Solutions
  • For Enterprise Architecture Professionals

    Report:The Future Of Enterprise Applications

    Will Emerging Dynamic Business Apps End The Reign Of Packaged Apps?

    The $103 billion enterprise applications market has experienced massive consolidation over the past few years and has delivered moderate innovation and revenue growth. Meanwhile, globalization, rapid...

    • Downloads: 1660
  • For CIO Professionals

    Report:Tools For IT Planning

    Strategic planning is more difficult than ever. Today's volatile economic environment means that IT must plan quickly, more flexibly, and more thoroughly. Plans that don't follow this path quickly...

    • Downloads: 1629
  • Report:Business Process & Applications Professionals: Must-Read Research In An Economic Downturn

    Although the first half of 2008 showed a steady pace of technology spending, according to our latest research it's very likely that a slowdown is coming. And in a down economy, businesses face tough...

    • Downloads: 1259
  • For CIO Professionals

    Report:Do CIOs Care About IT Management Tools?

    CIOs are constantly working to run IT like a business — focusing on business orientation through capabilities like IT planning, portfolio management, and IT investment optimization. A myriad of...

    • Downloads: 1030
  • For CIO Professionals

    Report:Top Technologies For Your BT Agenda

    In today's competitive environment, investing in business technologies is central to companies' ability to win, serve, and retain customers. Business execs know this, but they don't think that their...

    • Downloads: 737
  • For Enterprise Architecture Professionals

    Report:Five Trends That Will Shape The Business Process And Applications Profession In 2008

    Many business process and applications professionals rightfully focus their attention on the immediate project at hand, like an application upgrade or specific process improvement project. Yet many...

    • Downloads: 821
  • For CIO Professionals

    Report:CIOs: Insist On TEI Calculations To Justify Business-Critical IT Investments

    Now more than ever, IT executives face difficult decisions around which IT investments in their portfolios to execute on, cancel, or defer. IT executives must identify the projects that are...

    • Downloads: 715
  • For CIO Professionals

    Report:CIOs: New Sourcing Models Mean New Tactics For IT

    As emerging sourcing models such as managed hosting, SaaS, PaaS, and cloud-based services become more prevalent, traditional sourcing tactics, terms, and expectations may no longer be adequate. CIOs...

    • Downloads: 676
  • For CIO Professionals

    Report:Enterprise Software Budgets And Initiatives

    Consolidation, Modernization, And Collaboration Are Top Software Priorities

    Budgeting and planning season is right around the corner, and an armful of new and unproven technologies and software initiatives promise to change the way IT conducts its business. IT organizations...

    • Downloads: 649
  • For CIO Professionals

    Report:CIOs: Consider Apps Support Alternatives For Cost Savings

    Third-Party Apps Maintenance Is A Viable Option — Particularly In Tough Times

    Paying in advance for rarely used upgrades of applications like enterprise resource planning (ERP) and other software makes little sense in today's economic environment. Representing one-third of...

    • Downloads: 393
  • For Enterprise Architecture Professionals

    Report:Making Sense Of Sensor Data

    A Market Overview Of X Internet Software Platforms And Applications

    The Extended Internet (X Internet) revolution is underway, with X Internet software about to take off to make sense of data that comes from technologies like RFID, sensors, and actuators that offer...

    • Downloads: 411
  • For CIO Professionals

    Report:SOA: Dead Or Alive?

    Some recent buzz in the industry would have you believe that SOA is dead, but that just isn't the case — in fact, its use and influence are still growing. Stories of less-than-successful...

    • Downloads: 498
  • For CIO Professionals

    Report:CIOs: Categorize And Define Technology Investment Risk

    Failed, delayed, and misaligned IT projects have fueled business executives' dissatisfaction with IT. The benefit and cost estimates of technology investments provided by IT executives are often far...

    • Downloads: 461
  • For Application Development & Delivery Professionals

    Report:Case Study: Queensland Police Service Executes GIS By The Book

    Faced with disparate policing systems, corresponding silos of data, and degraded data quality, Australia's Queensland Police Service (QPS) launched a large-scale police records management and...

    • Downloads: 311
  • For Application Development & Delivery Professionals

    Report:Possible Field Service Boon Despite Recession

    Four Trends To Stay On Top Of To Be Successful In 2009

    Trailing a year's worth of economic challenges for businesses and consumers alike, the recession has hit — hard. While many undoubtedly look to curb spending and get the most from assets...

    • Downloads: 353
  • For Enterprise Architecture Professionals

    Report:Business Process And Applications Pros Should Embrace Informal Learning Methods

    Continuously building knowledge is critical to improving the quality of your workforce, which is necessary now more than ever. But uncertain economic times mean human resources (HR) professionals...

    • Downloads: 325
  • For Application Development & Delivery Professionals

    Report:Economic Insights For Process And Apps Pros

    Plan For Inevitable Project Reprioritizations

    Given the gloomy economic climate, businesses large and small have difficult decisions ahead on the path to fiscal responsibility and stability. IT shops will be tempted and coerced to cut back in...

    • Downloads: 150
  • For Enterprise Architecture Professionals

    Report:Business Process And Apps Economic Downturn Insights

    Data highlights from Forrester¿s November 2008 Global Economic Downturn Insights Online Survey.

    • Downloads: 2