CX EMEA

November 17 – 19  |  Live Virtual Experience

Andrew Archibald

Director of Customer Propositions, Co-op Health

Andrew is Director of Customer Propositions at Co-op Health – Co-op’s newest business launched in 2019. He is responsible for leading the development and growth of Co-op’s digital health products and services. Co-op Health’s prescription service has seen 600% growth this year and is now in the Top 20 pharmacies in the country. Prior to joining Co-op Health, he has worked in senior customer, marketing and operational roles across a diverse range of industries, including finance, healthcare and travel.

Andrew’s greatest strengths are his creativity, drive and leadership. He thrives on the challenge of bringing an “outside-in” approach to traditional organisations. He is deeply involved in Co-op’s transition to a digital and data driven organisation and helping to develop new services for customers.

Andrew is an active volunteer and passionate about supporting his community where he is a Non-Executive Director for Ashgate Hospicecare, North East Derbyshire’s largest end-of-life care provider. He is also a coach at Matlock Juniors Rugby Club.