Director of Solutions Consulting, Genesys

David Colleran, Director Solutions Consulting at Genesys, has over 20 years within the Contact Center and Customer Experience industry.  Having worked with many of the top Fortune 500 companies to elevate customer engagements using the Genesys Cloud solutions.  An advocate of ‘Experience as a Service’, David challenges legacy models of customer engagement by focusing on empathy when relating with customers and employees.