November 17 – 19  |  Live Virtual Experience

John Ing

CX Principal Product Lead, ECS

A thought leader and technology disruptor with over 35 years’ experience in the IT Industry. This includes more than 25 years in Contact Centres having delivered some of the first ACDs and IVRs into Financial Services. More recently, John has lead the delivery of the first Amazon Connect deployments into a UK Bank and is now supporting other organisations transform their customer experiences.