CX North America

June 16 – 18  |  Live Virtual Experience

Mike Statz

Customer Insights and Research Director , Colony Brands

Mike Statz is Customer Insights and Research Director at Colony Brands in Monroe, Wisconsin. Family-owned since 1926 Colony Brands is comprised of numerous multi-channel retail brands, several operational support companies, and a multi-faceted portfolio of client business solutions. Mike has a background in database marketing and is a graduate of Winona State University. Mike has over 20 years’ experience in both B2B and B2C direct marketing and has established Colony Brand’s current voice of customer and customer-centricity programs. His current role at Colony Brands brings together various listening points to connect with, measure, and understand customer behavior. He as experience augmenting traditional satisfaction measurement tools with speech technology.