Senior Director of Technology Strategy , Verizon Business

Nitin Ahuja is the Senior Director of Technology Strategy at Verizon Business. With over 20 years of experience, Nitin has spearheaded numerous large-scale technology-driven transformations across Marketing, Customer Experience, Sales, and Service domains at Verizon.

In his current role, Nitin leads the Marketing & CX transformation programs at Verizon Business, where he focuses on integrating AI-driven next-best-action strategies into every customer interaction. His vision is to enable real-time personalized journeys at scale while fostering a culture of innovation and ensuring strong technology ROI.

Nitin’s track record of innovation and his expertise have earned Verizon Business numerous industry accolades, including the prestigious Adobe Experience Maker of the Year award, the Pega Inspire award, and the Gartner Eye on Innovation for CSPs recognition. Most notably, his team was honored with the Forrester B2B Return on Integration award in 2024, underscoring his commitment to driving impactful change and delivering exceptional results.