CX North America

June 16 – 18  |  Live Virtual Experience

Sherrie Austin

CCXP, Regional Sales Director, InMoment

Sherrie believes that everyone in life has a primary question that drives them. Hers is “why do people think what they think and do what they do?” She has spent 25+ years working to help clients understand why customers would love them or why they would leave them. Sherrie addresses this question through a services and consulting lens, aided by technology and marketing scientists. Her focus spans customer experience (CX) and employee experience (EX).