CX APAC

May 11 – 12  |  Live Virtual Experience

Steve Peltzman

Chief Business Technology Officer, Head of FeedbackNow, Forrester

As Forrester’s first “chief business technology officer,” Steve Peltzman was responsible for guiding the transformation of Forrester’s own internal technology efforts from the traditional information technology (IT) approach to what Forrester advocates companies should adopt: business technology (BT). 

Now, in leading Forrester’s FeedbackNow business and as a member of Forrester’s executive team, Steve is responsible for helping drive the company’s revenue, innovation, and growth as well as client value and success. FeedbackNow is Forrester’s real-time, comprehensive solution to measure, analyze, and act on customer feedback. 

Prior to joining Forrester, Steve spent a decade as the chief information officer at The Museum of Modern Art (MoMA) in New York City. He led the technology design and implementation for MoMA’s $858 million new building project from 2001 to 2004. 

In addition, Steve spent seven years as a United States Air Force officer, where he developed and assessed stealth technology and tactics for the B-2 Stealth Bomber Program Office and served as a program director for the Joint Mission Planning Program Office.  Steve holds a B.S. in Aeronautical Engineering from MIT and an M.B.A. from Columbia Business School.