CX North America

June 16 – 18  |  Live Virtual Experience

Sulabh Saxena

Director – Business Digital Experience – Strategy & Innovation , AT&T

Sulabh leads the overall Digital & OMNI Channel strategy for AT&T Business. He is responsible for developing software platforms and solutions that power effortless customer experiences and drive AT&T’s digital transformation using latest technologies like AI, Machine Learning & Robotic Process Automation. On one side he is breaking the technology, people and processes silos and driving overall OMNI channel strategy and on the other side he is investing heavily his time and effort in redefining customer experience and fostering a culture of innovation in the entire organization.

Sulabh holds a Master’s degree in Digital Signal Processing and Communications from University of Maryland, Baltimore County & Bachelor’s in Electronics and Communications Engineering from Gujarat University, India. He currently lives in Middletown, NJ with his wife and 6yr old daughter.