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- Infrastructure & Operations (4)
- Customer Insights (3)
- Application Development & Delivery (2)
- Security & Risk (2)
For Infrastructure & Operations Professionals
I&O Professionals In China Are Adapting To The Age Of The Customer
Chinese business leaders are recognizing that the market landscape is changing; demanding customers have driven customer acquisition, retention, and service to the top of their business priority hit...
- Downloads: 143
For Customer Insights Professionals
Lessons Learned About Using Social Intelligence To Support Business Functions
Adoption of social intelligence and social listening is booming in China. As a pioneer of social listening in China's aviation industry, Spring Airlines successfully leveraged social intelligence...
- Downloads: 152
For Application Development & Delivery Professionals
Concur's Travel Organizing App Powerfully Combines Operational Awareness With Mobile Engagement
Customers' mobile mind shift means they expect service in their immediate context and moment of need. The battle for customers' attention and loyalty will be waged in mobile moments — any time...
- Downloads: 208
For Security & Risk Professionals
Firms Find Themselves In The FTC's Crosshairs By Violating Basic Security Principles
Security and risk (S&R) professionals: If the US Federal Trade Commission (FTC) was not on your radar before, it should be now. Protecting consumers and consumer privacy is one of several mandates...
- Downloads: 53