Ted Schadler

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Ted serves Application Development & Delivery Professionals. He has 27 years of experience in the technology industry, focusing on the effects of disruptive technologies on people and on businesses. His current research agenda analyzes the expanding role of content and content delivery in a mobile-first, digital-always world, including the effects on web content management and digital experience delivery platforms.

Ted is the coauthor of The Mobile Mind Shift: Engineer Your Business to Win in the Mobile Moment (Groundswell Press, June 2014). Your customers now turn to their smartphones for everything. What's tomorrow's weather? Is the flight on time? Where's the nearest store, and is this product cheaper there? Whatever the question, the answer is on the phone. This Pavlovian response is the mobile mind shift — the expectation that I can get what I want, anytime, in my immediate context. Your new battleground for customers is this mobile moment — the instant in which your customer is seeking an answer. If you're there for them, they'll love you; if you're not, you'll lose their business. Both entrepreneurial companies like Dropbox and huge corporations like Nestlé are winning in that mobile moment. Are you?

Ted is also the coauthor of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust, companies must empower their employees to directly engage with customers using these same technologies.

Previous Work Experience

Previously, Ted analyzed the consumerization of IT and its impact on a mobile-first workforce, the future of file services in a mobile-first, cloud-enabled world, mobile collaboration tools, workforce technology adoption and use, and the rise of cognitive computing. In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption.

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.

Education

Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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399 results in Reports

  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:North American Global Infrastructure Outsourcing Market Overview

    Infrastructure Outsourcers Adapt To The BT Agenda

    As enterprises continue to pursue the BT agenda, various sourcing options continue to be critical to your mission. The 10-year outsourcing contract has largely disappeared, but what has emerged in...

    • Downloads: 336
  • For Infrastructure & Operations Professionals

    Report:Vendor Landscape: Private Cloud Software Solutions, Q2 2016

    Varied Building Blocks Lay The Foundation, But It's Up To You To Make It A True Private Cloud

    Enterprises turn to the private cloud market for fast provisioning of resources, delivering public cloud-like capabilities internally. However, this market comprises more than one category of...

    • Downloads: 709
  • For Infrastructure & Operations Professionals

    Report:Build Digital Workspace Delivery Systems To Give Employees The Right Tools For Their Job

    Tools And Technology: The Workforce Enablement Playbook For 2015

    Employees that drive your digital business are increasingly using a variety of apps and services outside the corporate network while regularly accessing legacy applications and core services inside...

    • Downloads: 767
  • For Infrastructure & Operations Professionals

    Report:Cloud Management In A Hybrid Cloud World

    How I&O Can Deliver The Cloud The Business Wants

    Cloud platforms are increasingly a viable option for a growing set of enterprise workloads. Business-aligned developers are aggressively leveraging public cloud platforms to build and deploy new...

    • Downloads: 1050
  • For Infrastructure & Operations Professionals

    Report:Brief: Best Practices In Deploying A Customer Engagement Network In Retail

    In the "Have You Built A Customer Engagement Network In Retail?" Forrester report, we outlined 17 retail initiatives forcing infrastructure and operations (I&O) professionals to design, deploy, and...

    • Downloads: 103
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Western Digital Acquires Virident And sTec: A Billion-Dollar SSD And Flash Card Bet

    The Time Is Now To Develop Your SSD And Flash Strategy

    On September 9, 2013, Western Digital announced its acquisition of PCIe flash card specialist Virident Systems for $685 million. This comes fewer than three months after Western Digital's acquisition...

    • Downloads: 75
  • For Infrastructure & Operations Professionals

    Report:CALMSS: A Model For Assessing Modern Service Delivery

    DevOps experts have been using the CALMS (culture, automation, Lean, measurement, and sharing) model to describe changes an organization must undergo to achieve successful modern service delivery...

    • Downloads: 171
  • For Infrastructure & Operations Professionals

    Report:The Forrester Cloud Computing Maturity Assessment: Q2 2015

    This tool accompanies the assessment report in the cloud computing playbook. It offers clients the ability to measure their own cloud maturity.

    • Downloads: 59
  • For Infrastructure & Operations Professionals

    Report:Build A Comprehensive Business Case For Technology Purchasing

    Business Case: The Workforce Enablement Playbook

    To help their business compete, I&O leaders must focus more of their time and energy on technologies that not only cut costs but that help win, serve, and retain customers. This means that technology...

    • Downloads: 62
  • For Infrastructure & Operations Professionals

    Report:The Internet Of Things Heat Map, 2016

    Where IoT Will Have The Biggest Impact On Digital Business

    Internet of Things (IoT)-enabled applications are poised to revolutionize digital customer experience and enhance digital operational excellence — but where will they apply at your company? Some key...

    • Downloads: 1028
  • For Infrastructure & Operations Professionals

    Report:Three Forcing Functions That Will Extend Your Data Center's Network Services Beyond Its Walls

    Combining Network LAN, WAN, And Layer 4 To Layer 7 Services Into A Horizontally And Vertically Integrated Business Platform

    Five years after introducing network fabrics, the networking industry has hit the reset button. Vendors haven't come any closer to helping customers build networks that can instantly mesh users,...

    • Downloads: 331
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Dell's Nutanix Partnership Escalates The Hyperconvergence Vendor War

    Witness The Beginning Of A New Era In Infrastructure Convergence

    Dell's new original equipment manufacturer (OEM) partnership with hyperconvergence pioneer Nutanix adds a disruptive element to its portfolio that will help you design and deliver services more...

    • Downloads: 184
  • For Infrastructure & Operations Professionals

    Report:Build Your Business Case For All-Flash Storage Arrays

    Start With Performance-Sensitive Applications, But Emphasize The Operational Cost Benefits

    Consider your most critical technology-powered assets. For retailers, this is your eCommerce site. For financial service firms, this is your trading platform. If you run these assets on hard-drive...

    • Downloads: 315
  • For Infrastructure & Operations Professionals

    Report:The Software-Defined Data Center Is The Future Of Infrastructure Architecture

    Landscape: The Infrastructure Transformation Playbook

    Traditional data center thinking must end. Better automation tools, container abstractions, software-defined networks, and composable infrastructure stacks have ushered in a software-defined data...

    • Downloads: 1931
  • For Infrastructure & Operations Professionals

    Report:Brief: Did HP Bail Out Of Public Cloud?

    We Expect HP To Reduce Its Commitment To Public Cloud But Continue To Focus On Private And Hybrid Cloud Solutions

    HP's cloud executive team generated some media speculation on April 8, 2015, when it indicated that it can't compete directly with the hyperscale public cloud platforms. Does this mean HP is exiting...

    • Downloads: 141
  • For Infrastructure & Operations Professionals

    Report:Predictions For 2014: Servers And Data Centers

    Hyperscale Computing Demands And Flash Will Reshape The Server Landscape

    As we transition from 2013, the drumbeat of new servers and new CPU offerings from Advanced Micro Devices (AMD), Intel, IBM, HP, Dell, Cisco, and a variety of ARM licensees including Texas...

    • Downloads: 584
  • For Infrastructure & Operations Professionals

    Report:Vendor Landscape: Colocation And Data Center Services

    Vendors From Various Backgrounds Compete To Solve Regional Demands

    In a world of pervasive technology solutions, infrastructure and operations (I&O) leaders must maintain a growing portfolio of heterogeneous hardware and services. For organizations with burgeoning...

    • Downloads: 268
  • For Infrastructure & Operations Professionals

    Report:Five Data Center And IT Infrastructure Lessons From The Cloud Giants

    Amazon. Salesforce.com. Microsoft. Rackspace. The economics and efficiencies of the world's largest cloud and hosting service providers are an aspiration for some in enterprise IT — but a...

    • Downloads: 1112
  • For Infrastructure & Operations Professionals

    Report:TechRadar™: Internet Of Things, Q1 2016

    Software Technologies For IoT Have Hit The Growth Phase, But Security And Standards Lag

    Firms are using Internet-connected sensors and actuators to improve business ops and transform products. But Internet of Things (IoT) technologies are diverse and immature — making it a struggle for...

    • Downloads: 852
  • For Infrastructure & Operations Professionals

    Report:OpenStack Is Ready — Are You?

    Learn From The Lessons Of The OpenStack Masters To Help You Succeed With The Popular Private Cloud Platform

    OpenStack is an open source cloud platform that has become a compatibility standard for the private cloud market. Despite its headway into the Fortune 100 and long list of notable vendor supporters,...

    • Downloads: 442
  • For Infrastructure & Operations Professionals

    Report:Brief: Cisco's Tail-f Acquisition Is Good News For Your Flexible Service Ambitions

    The Move Validates Forrester's Virtual Network Infrastructure Vision

    On June 17, 2014, Cisco announced its acquisition of Tail-f Systems for $175 million in cash and retention incentives. The acquisition helps Cisco deliver on a virtual network infrastructure vision...

    • Downloads: 89
  • For Infrastructure & Operations Professionals

    Report:Quick Take: IBM's New eXFlash Delivers A Performance Boost For Data-Intensive Apps

    Emerging data-intensive applications continue to test the limits of available storage solutions, leaving infrastructure and operations (I&O) pros constantly looking for "the next big thing" to...

    • Downloads: 89
  • For Infrastructure & Operations Professionals

    Report:The Dynamics Of China's Private Cloud Market

    More Adoption Is Expected To Enable Business Transformation

    Infrastructure and operations (I&O) professionals in China face a difficult task: optimizing their firm's infrastructure to support business transformation in the age of the customer. I&O pros must...

    • Downloads: 196
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Private Cloud Solutions In China, Q1 2015

    The Nine Providers That Matter Most And How They Stack Up

    In Forrester's 24-criteria evaluation of emerging private cloud solution vendors in China, we identified the nine most significant software providers — 99Cloud, Bingosoft, Citrix, HP, Huawei...

    • Downloads: 181
  • For Infrastructure & Operations Professionals

    Report:Quick Take: OpenStack Summit, Q2 2016

    Mitaka Summit Quantifies Enterprise Adoption And Focuses On Usability

    Cloud computing is a linchpin of a digital business. While the major public cloud providers have their own proprietary platforms, hybrid services that include private cloud favor the OpenStack...

    • Downloads: 4