Ted Schadler

Vice President, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Ted serves Application Development & Delivery Professionals. He has 27 years of experience in the technology industry, focusing on the effects of disruptive technologies on people and on businesses. His current research agenda analyzes the expanding role of content and content delivery in a mobile-first, digital-always world, including the effects on web content management and digital experience delivery platforms.

Ted is the coauthor of The Mobile Mind Shift: Engineer Your Business to Win in the Mobile Moment (Groundswell Press, June 2014). Your customers now turn to their smartphones for everything. What's tomorrow's weather? Is the flight on time? Where's the nearest store, and is this product cheaper there? Whatever the question, the answer is on the phone. This Pavlovian response is the mobile mind shift — the expectation that I can get what I want, anytime, in my immediate context. Your new battleground for customers is this mobile moment — the instant in which your customer is seeking an answer. If you're there for them, they'll love you; if you're not, you'll lose their business. Both entrepreneurial companies like Dropbox and huge corporations like Nestlé are winning in that mobile moment. Are you?

Ted is also the coauthor of Empowered: Unleash Your Employees, Energize Your Customers, and Transform Your Business (Harvard Business Review Press, September 2010). Social, mobile, video, and cloud Internet services give consumers and business customers more information power than ever before. To win customer trust, companies must empower their employees to directly engage with customers using these same technologies.

Previous Work Experience

Previously, Ted analyzed the consumerization of IT and its impact on a mobile-first workforce, the future of file services in a mobile-first, cloud-enabled world, mobile collaboration tools, workforce technology adoption and use, and the rise of cognitive computing. In 2009, Ted launched Forrester's Workforce Technology Assessment, the industry's first benchmark survey of workforce technology adoption. This quantitative approach helps professionals and the teams they work with have a fact-based conversation about employees' technology adoption.

Prior to joining Forrester in April 1997, Ted was a cofounder of Phios, an MIT spinoff. Before that, Ted worked for eight years as CTO and director of engineering for a software company serving the healthcare industry. Early in his career, Ted was a singer and bass player for Crash Davenport, a successful Maryland-based rock-and-roll band.

Education

Ted has a master's degree in management from the MIT Sloan School of Management. He also holds an M.S. in computer science from the University of Maryland and a B.A. with honors in physics from Swarthmore College.

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400 results in Reports

  • Infrastructure & Operations
  • For Infrastructure & Operations Professionals

    Report:The Forrester Wave™: Wireless Local Area Network Solutions, Q3 2014

    The 10 WLAN Solutions That Matter Most And How They Stack Up

    In Forrester's 58-criteria evaluation of vendors that offered wireless networking solutions, Forrester identified 10 significant solutions in this category — Aerohive Solution, Aruba...

    • Downloads: 383
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Cisco Acquires Whiptail: A Flashy Entrance Into The Storage Landscape

    Flash Array Technology Opens Up Database, HPC, And Virtualization Opportunities For Cisco

    On September 10, 2013, Cisco Systems announced the acquisition of flash array startup Whiptail for $415 million in cash. With this important deal, Cisco enters the storage market. In the near term,...

    • Downloads: 153
  • For Infrastructure & Operations Professionals

    Report:Market Overview: Converged Infrastructure Solutions In 2013, Part 1 Of 2

    The Benefits And Taxonomy Of Converged Infrastructure Solutions

    The leading IT infrastructure hardware vendors, such as Cisco Systems, Dell, EMC, Hitachi Data Systems (HDS), HP, IBM, and Oracle, have offered basic converged infrastructure (CI) solutions for...

    • Downloads: 680
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down VMworld 2013

    VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message

    Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

    • Downloads: 292
  • For Infrastructure & Operations Professionals

    Report:Predictions 2015: Infrastructure & Operations Prioritizes Pursuing The BT Agenda

    I&O's Key Agenda Requires Evolutionary Changes

    In 2014, the role of the infrastructure and operations (I&O) professional has been reshaped by trends like social, mobile, Agile, and cloud — but it's time to get ready for what's around the...

    • Downloads: 366
  • For Infrastructure & Operations Professionals

    Report:It's Time To Reconsider Chromebooks

    For Some Enterprises, Chromebooks Fill A Legitimate Computing Niche

    There's been a lot of negative press recently about Google Chromebooks claiming that, two years into their market availability, they're failing. However, while Chromebooks clearly aren't for every...

    • Downloads: 267
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Zebra Strengthens Its Connected World Platform With Motorola Solutions

    Combined Company Assets Enhance Reach Of Zebra's Zatar Platform

    On April 15, 2014, Zebra Technologies announced its intent to purchase Motorola Solutions' enterprise business unit for $3.45 billion using cash and debt. This gives Zebra comprehensive asset...

    • Downloads: 116
  • For Infrastructure & Operations Professionals

    Report:Workforce Spotlight: Information Workers Want Keyboards With Their Tablets

    While Keyboards Face Relative Decline, Their Importance To Workforce Computing Remains Steady

    The value of tablets to workers lies in their hyper-portability: They allow workers to engage in computing scenarios in more places, adding relevance and convenience to the computing experience. With...

    • Downloads: 156
  • For Infrastructure & Operations Professionals

    Report:Establish The Business Case For I&O Transformation

    Business Case: The I&O Transformation Playbook For 2015

    Your firm's customers, channels, and competitors are digital — which means that your company must use technology to differentiate. That's a chance for I&O leaders to drive innovation that...

    • Downloads: 241
  • For Infrastructure & Operations Professionals

    Report:Is Software-Defined Networking Ready For The Enterprise? Part 2 Of 3

    Enterprises And Vendors Need A Lot More Wrinkles On Their Face

    Even though software-defined networking (SDN) is widely popular with cloud providers, carriers, and universities, today's SDN solutions won't cure enterprise infrastructure and operations' (I&O's)...

    • Downloads: 645
  • For Infrastructure & Operations Professionals

    Report:Q&A: The Top Questions And Answers On Enterprise Storage In H1 2013

    Your Peers Seek Answers On Storage Efficiency, Modernization, Consumerization, Performance, And Vendor Selection

    In the first half of 2013, Forrester advised over 100 enterprise IT professionals on their most important storage decisions. After analyzing these engagements, we found that the five categories of...

    • Downloads: 402
  • For Infrastructure & Operations Professionals

    Report:Develop Your Workforce Enablement Balanced Scorecard

    Performance Management: The Workforce Enablement Playbook

    This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant...

    • Downloads: 508
  • For Infrastructure & Operations Professionals

    Report:The Truth Behind Enterprise-Class Cloud

    The Public Cloud Is Ready For The Enterprise; Determine If You Are Too

    The hyperscale public cloud platform providers have steadily improved service reliability, performance, and security to the point where their service levels exceed those of most enterprise data...

    • Downloads: 368
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Dell's FX Architecture Holds Promise To Power Modern Services

    Infrastructure Architectures For Massive Systems Of Engagement Are Changing, And Dell FX Points The Way

    Everything you need to do to apply technology, systems, and processes to win, serve, and retain customers — which Forrester calls your BT agenda — is built on the shoulders of...

    • Downloads: 70
  • For Infrastructure & Operations Professionals

    Report:Global Business And Consumer Tablet Forecast Update, 2013 To 2017

    Tablets Streak Beyond Mass Market Status To Become Must-Have Devices In Developed Nations

    Apple — the vendor that created the modern tablet market — has sold more than 140 million iPads since the device's launch in April 2010. Since then, the tablet market has grown into a...

    • Downloads: 687
  • For Infrastructure & Operations Professionals

    Report:Strategically Locate Your Next Data Center

    Where Your Technology Resides Can Make A Difference

    In real estate, the most important factor is location, location, location! Your services are not quite as sensitive to the physical position of your technology, but location certainly can be a...

    • Downloads: 212
  • For Infrastructure & Operations Professionals

    Report:Build A Comprehensive Business Case For Technology Purchasing

    Business Case: The Workforce Enablement Playbook

    To help their business compete, I&O leaders must focus more of their time and energy on technologies that not only cut costs but that help win, serve, and retain customers. This means that technology...

    • Downloads: 71
  • For Infrastructure & Operations Professionals

    Report:Leverage The Balanced Scorecard Approach During Your I&O Transformation Journey

    Performance Management: The I&O Transformation Playbook

    Infrastructure and operations (I&O) transformation performance management practices must satisfy key transformation goals. First, they must help I&O leaders drive their transformation by promoting...

    • Downloads: 165
  • For Infrastructure & Operations Professionals

    Report:Simplify And Accelerate Your Infrastructure With Hyperconvergence

    Hyperconverged Systems Will Become The New Standard For Infrastructure-As-A-Service Deployments

    The core infrastructure of enterprises and service providers has become successively more virtualized. However, supporting technologies have failed to keep pace in key places, particularly in the...

    • Downloads: 339
  • For Infrastructure & Operations Professionals

    Report:Implementing Cloud Collaboration Solutions In Asia Pacific

    A Guidebook For I&O Professionals In Asia Pacific

    Organizations in Asia Pacific (AP) are using collaboration applications to connect their employees with each other and with the outside world, but strapped IT resources and reduced budgets are...

    • Downloads: 147
  • For Infrastructure & Operations Professionals

    Report:The Forrester Private Cloud Maturity Assessment: Q3 2015

    Forrester's private cloud maturity assessment evaluates your current and desired state maturity across 42 key private cloud elements within four top-level domains: technical, governance, people, and...

    • Downloads: 1
  • For Infrastructure & Operations Professionals

    Report:Brief: Ignite Your Workforce Experience With Your Service Desk

    How To Measure Your Workforce Experience In The Future

    Ensuring a positive service desk experience means minimizing the effort that your workforce expends to get help. Don't make employees jump through hoops to reach you because you're too focused on...

    • Downloads: 112
  • For Infrastructure & Operations Professionals

    Report:Brief: New Data Resiliency Approaches Render Backup Obsolete

    Expect Failure, Plan For It, And You Will Succeed At Serving Customers

    Technology service disruptions have far-reaching effects that can cost your business customers if you don't take the right approach to resiliency. Backup systems have been a staple of business...

    • Downloads: 184
  • For Infrastructure & Operations Professionals

    Report:Adoption Profile: Public Cloud In Europe, Q1 2016

    Are enterprises actually adopting public cloud? European infrastructure and operations (I&O) executives and their teams often ask Forrester for public cloud adoption data to inform the cloud strategy...

    • Downloads: 157
  • For Infrastructure & Operations Professionals

    Report:TechRadar™: Business Technology Monitoring, Q3 2013, Part 4 Of 5

    Analysis Of Business Monitoring Technologies In The "Growth" Ecosystem Phase

    In Part 4 of Forrester's TechRadar™ series on business technology (BT) monitoring, we examine four technologies in the "Growth" ecosystem phase: application and middleware monitoring,...

    • Downloads: 347