Tim   Sheedy

Tim Sheedy

Principal Analyst Serving CIO Professionals

Based in Sydney, Australia, Tim helps business and technology management leaders across Asia Pacific drive better customer outcomes using technology. He helps clients focus on business technology (BT) and identifies opportunities to drive real business outcomes through the use of BT. In the age of the customer, companies that embrace the right disruptive technologies are better positioned to meet their customers' needs in that time of need — Tim's role is to help clients set their technology strategy and embrace the digital disruption.

To define their digital transformation, mobile development, Internet-of-Things, and IT management/governance strategies, Tim has worked with leading-edge firms and governments across Australia, New Zealand, Singapore, India, Japan, and the rest of the Asia Pacific region. His relentless focus on customer outcomes helps clients transform their technology management teams from legacy cost centers to customer-focused innovation functions helping to drive their business in the digital age.

Previous Work Experience

Tim comes to Forrester with more than 10 years of ICT analyst experience with ICT vendors and IT research providers. Most recently, he was the research director of IT solutions at IDC in Australia, where he assisted ICT vendors in designing solutions to better fit market requirements and helped user clients with their strategies to improve the effectiveness of their IT functions. In this role, he developed a reputation as a respected and sought-after industry analyst and an entertaining and informative public speaker on many of the key trends in the IT market.

Prior to this role, Tim worked with Hutchison 3G as an analyst, helping to launch and optimize its direct sales channels and developing strategies to increase the use of nonvoice products on what was, at the time, Australia's first high-speed 3G network. He also spent a number of years working as an independent mobile analyst. In addition, he worked for IDC in the UK, managing its European Wireless & Mobile Communications research program.

Tim is a highly regarded industry speaker, presenting regularly to CIOs and senior IT and business audiences at IT conferences in Asia Pacific and across the globe.

Education

Tim holds a bachelor's degree in marketing and research from the University of Technology, Sydney.

Tim Sheedy

Principal Analyst Serving CIO Professionals

Based in Sydney, Australia, Tim helps business and technology management leaders across Asia Pacific drive better customer outcomes using technology. He helps clients focus on business technology (BT) and identifies opportunities to drive real business outcomes through the use of BT. In the age of the customer, companies that embrace the right disruptive technologies are better positioned to meet their customers' needs in that time of need — Tim's role is to help clients set their technology strategy and embrace the digital disruption.

To define their digital transformation, mobile development, Internet-of-Things, and IT management/governance strategies, Tim has worked with leading-edge firms and governments across Australia, New Zealand, Singapore, India, Japan, and the rest of the Asia Pacific region. His relentless focus on customer outcomes helps clients transform their technology management teams from legacy cost centers to customer-focused innovation functions helping to drive their business in the digital age.

Previous Work Experience

Tim comes to Forrester with more than 10 years of ICT analyst experience with ICT vendors and IT research providers. Most recently, he was the research director of IT solutions at IDC in Australia, where he assisted ICT vendors in designing solutions to better fit market requirements and helped user clients with their strategies to improve the effectiveness of their IT functions. In this role, he developed a reputation as a respected and sought-after industry analyst and an entertaining and informative public speaker on many of the key trends in the IT market.

Prior to this role, Tim worked with Hutchison 3G as an analyst, helping to launch and optimize its direct sales channels and developing strategies to increase the use of nonvoice products on what was, at the time, Australia's first high-speed 3G network. He also spent a number of years working as an independent mobile analyst. In addition, he worked for IDC in the UK, managing its European Wireless & Mobile Communications research program.

Tim is a highly regarded industry speaker, presenting regularly to CIOs and senior IT and business audiences at IT conferences in Asia Pacific and across the globe.

Education

Tim holds a bachelor's degree in marketing and research from the University of Technology, Sydney.

Tim Sheedy's Research

Most RecentMost Popular
  • For CIO Professionals

    REPORT: Continuous Value Delivery Is The Foundation Of Success In A Customer-Obsessed World

    Getting Closer To The Customer Will Fundamentally Change The Tech Team As We Know It

    January 23, 2018Tim Sheedy

    CIOs globally are looking for ways in which they can deliver value to their digitally savvy customers, partners, and employees. Many are focusing on the continuous value delivery model. This is a model used by many software businesses and other technology leaders where most, if not all, of the tech team sits in product or customer teams. Co-locating the tech team is only half of the solution. CIOs need to rethink the entire operating model to deliver value to customers easier, faster, and more effectively.

  • For CIO Professionals

    REPORT: The Public Cloud Can Be Your Enabler Of Business Innovation

    January 19, 2018Tim Sheedy

    CIOs are increasingly using public cloud services to enable business innovation. Infrastructure-as-a-service (IaaS) accelerates and simplifies tech deployments, while the continuous improvement of software-as-a-service (SaaS) platforms and platform-as-a-service (PaaS) help companies do new things — or old things in new ways — and drive continuous business improvement and innovation. But to exploit the benefits of public cloud services, firms must transform their operations and rethink how they create customer value.

  • For CIO Professionals

    REPORT: Case Study: REA Group Restructures To Deliver Customer Value And Drive Business Growth

    Learn From REA's Transformation To A Model Innovative Digital Business

    January 11, 2018Tim Sheedy

    To deliver better digital services faster, CIOs must seek ways to operate their business more like a software company. REA Group, a digital media business focused on the real estate market, restructured its technology team to better support a diverse customer ecosystem. This case study highlights the steps REA took to become more agile and innovative and to fuel company growth well beyond market rates.

  • For Infrastructure & Operations Professionals

    REPORT: Predictions 2018: Automation Alters The Global Workforce

    Ten Key Developments In Automation Reshape The Industry In 2018

    November 9, 2017 Chris Gardner, J. P. Gownder, Craig Le Clair, Elinor Klavens, Joseph Blankenship, Tim Sheedy, Robert Stroud, Diego Lo Giudice

    Automation has been one of the most profound and disruptive forces in human history. The market for automation in many forms will accelerate faster in 2018 as firms look to squeeze performance and insights out of previously commodity operations. Companies that master automation will dominate their industries. This report outlines Forrester's 10 key predictions for the evolution of automation in 2018 and prescribes the optimal ways for Infrastructure and operations (I&O) leaders to respond.

  • For CIO Professionals

    REPORT: How To Work Smarter With Customer Experience Teams

    CIOs Have A Key Role To Play In Improving Customer Outcomes

    July 17, 2017Tim Sheedy

    CIOs and their technology organizations develop and manage the systems that support nearly every customer experience (CX). But few tech organizations are integrated with their CX peers, and many don't even have a close working relationship. Read this report to find out how CIOs can help their CX peers deliver better customer outcomes.

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