TJ Keitt

Senior Analyst serving Customer Experience PROFESSIONALS

TJ serves Customer Experience Professionals. His research focuses on the business of collaboration software, which includes adoption, business models, pricing, and positioning, and how information workers affect the adoption and deployment of collaboration software within their business. His research of the collaboration space also deals with how these technologies are applied to facilitate interactions between companies — vendor to partner, vendor to supplier, vendor to customer — for purposes of marketing, product development, and innovation. In addition, TJ researches serious gaming, which is the use of games and gaming dynamics for business or educational purposes and the use of virtual worlds for collaboration and training. His work helps professionals understand the technology and demographic trends that are affecting the markets they serve and provides guidance on how best to position their products to meet these challenges. TJ has been cited in ComputerWorld and the Financial Times.

Previous Work Experience

Prior to joining Forrester, TJ was an analyst at a new product development firm, conducting voice of the customer and litigation-related market research for technology and other firms.

Education

TJ has a B.S. in public relations and an M.S. in applied communication research from Boston University.

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34 results in Everything

  • Christian Kane
  • For Infrastructure & Operations Professionals

    Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

    Executive Overview: The Workforce Enablement Playbook

    Mobility and bring-your-own-device (BYOD) top the list of any infrastructure and operations (I&O) leader responsible for workforce enablement — your firm's employees need both tools and...

    • Downloads: 480
  • For Infrastructure & Operations Professionals

    Report:Redefine Your Mobile Policy To Empower Workers

    This report outlines the policy recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile and security operations. This...

    • Downloads: 3045
  • For Infrastructure & Operations Professionals

    Report:Quick Take: Breaking Down VMworld 2013

    VMware Delivers A Strong SDDC Message, An Incremental Cloud Story, And A Relatively Weak End User Computing Message

    Is the traditional data center about to be disrupted by the cloud? Not if VMware can help it. Last week's annual VMworld conference in San Francisco drew over 20,000 infrastructure and operations...

    • Downloads: 275
  • For Security & Risk Professionals

    Report:Enable Mobile Engagement Through A Cross-Functional Mobile Security Team

    Organization: The Mobile Security Playbook

    This report outlines the skills and staffing needs for Forrester's solution for security and risk (S&R) executives working on mobile security strategy. We designed this report to help S&R executives...

    • Downloads: 203
  • For Infrastructure & Operations Professionals

    Blog:Introducing The Enterprise Mobile Management (EMM) Wave

    Last week we published the new Forrester Wave™: Enterprise Mobile Management, Q3 2014, evaluating 15 of the vendors emerging to help organizations transform and enable their workforce with a...

    • For Security & Risk Professionals

      Report:Build A Corporate App Store Into Your Corporate Mobility Strategy

      Manage Mobile Complexity Through A Corporate App Store

      Today, many employees use their personally owned smartphones and tablets for work to access a variety of mobile applications. Some companies are also proactively deploying mobile applications to...

      • Downloads: 553
    • For Infrastructure & Operations Professionals

      Report:Build A Road Map For Workforce Computing

      This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their five-year technology road map for workforce computing. This is important because into...

      • Downloads: 470
    • For Infrastructure & Operations Professionals

      Charts & Figures:Already, 15% Of iWorkers Are Anytime, Anywhere iWorkers

    • For Security & Risk Professionals

      Report:Define A Road Map For Mobile Security And Operations

      This report outlines the road map of Forrester's solution for security and risk (S&R) executives working with their counterparts in infrastructure and operations (I&O) to build a five-year technology...

      • Downloads: 1368
    • For Security & Risk Professionals

      Report:Apps Everywhere: Understanding The Need For Mobile Application Management

      Integrate Mobile Application Management Into Your Mobility Strategy

      Proactive IT executives are extending their mobility strategies beyond deploying and managing mobile devices and platforms with primarily corporate email access to include a wide range of mobile...

      • Downloads: 824
    • For Infrastructure & Operations Professionals

      Report:Brief: The Future Of Mobile Device Management

      Enterprise Mobile Management Solutions Must Support, Secure, And Improve Employee Experience

      Mobile device management (MDM) is the common technology used by enterprises to enable their workforce to obtain the right access on their mobile devices. However, early solutions were only able to...

      • Downloads: 535
    • For Sourcing & Vendor Management Professionals

      Report:Brief: Samsung Knox 2.0 Chases The Secure Mobile Market

      But Do Customers Need Another Vertical Enterprise Device Platform?

      The relaunch of Samsung Knox 2.0 was widely talked about at this year's Mobile World Congress in Barcelona. Customers and partners voiced mixed views on the market potential and the impact Knox will...

      • Downloads: 113
    • For Infrastructure & Operations Professionals

      Charts & Figures:From The Personas Comes A Deeper Understanding Of Work Styles And Needs

    • For Security & Risk Professionals

      Report:Quick Take: VMware Acquires AirWatch To Re-Energize Its Mobile Security Strategy

      On January 22, 2014, VMware announced its plans to acquire the company AirWatch for approximately $1.5 billion in cash, installments, and assumed equity. This major transaction comes on the heels of...

      • Downloads: 145
    • For Infrastructure & Operations Professionals

      Report:Quick Take: What iOS 7 Means To I&O Pros And Information Workers

      New APIs From Apple Give Mobile Management Vendors New Avenues To Support Mobile Workers

      On September 10, 2013, Apple hosted an event at its Cupertino, Calif., headquarters to usher in its latest mobile offerings, including an update to iOS 7. This update to its mobile OS offers new...

      • Downloads: 171
    • For Infrastructure & Operations Professionals

      Report:Brief: California's Employee Reimbursement Ruling Won't Stem BYOD

      On August 12, 2014, a California appellate court ruled that a company whose employees were required to use personally owned mobile phones to make voice calls for company business must reimburse them...

      • Downloads: 72
    • For Infrastructure & Operations Professionals

      Report:Ten Ways Technology Will Drive Workforce Success In 2015

      Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their company's success in the age of the customer, where your company's employees need your...

      • Downloads: 176
    • For Infrastructure & Operations Professionals

      Report:Redefine Your Workforce Enablement Policy To Empower Employees

      Policy And Procedures: The Workforce Enablement Playbook

      To ensure that employees are armed with the technology they need to do their best work and delight customers, infrastructure and operations (I&O) managers are embracing desktop modernization projects...

      • Downloads: 655
    • For Infrastructure & Operations Professionals

      Report:What You Need In A Mobile Collaboration App

      Forrester's Guide For Assessing Cloud Collaboration Vendors' Preparedness For The Mobile Mind Shift

      Helping an increasingly mobile workforce work with customers has been a catalyst for many Forrester clients to move toward cloud collaboration technologies like Box and Google Apps. However, to truly...

      • Downloads: 102
    • For CIO Professionals

      Report:Quick Take: Apple And IBM Team Up To Create A New Enterprise Mobile Platform

      New Partnership Melds Complementary Strengths In Consumer And Enterprise Markets

      The leading mobile OS devices from Apple and Google have blossomed in enterprise settings because individuals want the same mobile devices and apps at work that they use in their personal lives. But...

      • Downloads: 393
    • For Infrastructure & Operations Professionals

      Report:Develop Your Workforce Enablement Balanced Scorecard

      Performance Management: The Workforce Enablement Playbook

      This report outlines Forrester's solution for developing effective metrics to measure the performance of your workforce enablement initiatives. Identifying and implementing a comprehensive, relevant...

      • Downloads: 334
    • For Infrastructure & Operations Professionals

      Charts & Figures:The Modern Workplace Is Rife With Distractions

    • For Infrastructure & Operations Professionals

      Charts & Figures:Tablet Owners Adopt And Use More Business Apps Than Smartphone Owners

      Road Map: The Workforce Enablement Playbook

    • For Infrastructure & Operations Professionals

      Report:Build A Corporate App Store Into Your Workforce Computing Strategy

      I&O Should Manage Mobile Complexity Through A Corporate App Store

      Today, employees are using personally owned smartphones and tablets at work, and firms are leveraging an array of mobile applications to interact with employees, customers, partners, and suppliers....

      • Downloads: 443
    • For Security & Risk Professionals

      Report:Create New Mobile Operations And Security Professionals

      This report outlines the skills and staffing needs for Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and operations...

      • Downloads: 608