TJ Keitt

Senior Analyst serving Customer Experience PROFESSIONALS

TJ serves Customer Experience Professionals. His research focuses on the business of collaboration software, which includes adoption, business models, pricing, and positioning, and how information workers affect the adoption and deployment of collaboration software within their business. His research of the collaboration space also deals with how these technologies are applied to facilitate interactions between companies — vendor to partner, vendor to supplier, vendor to customer — for purposes of marketing, product development, and innovation. In addition, TJ researches serious gaming, which is the use of games and gaming dynamics for business or educational purposes and the use of virtual worlds for collaboration and training. His work helps professionals understand the technology and demographic trends that are affecting the markets they serve and provides guidance on how best to position their products to meet these challenges. TJ has been cited in ComputerWorld and the Financial Times.

Previous Work Experience

Prior to joining Forrester, TJ was an analyst at a new product development firm, conducting voice of the customer and litigation-related market research for technology and other firms.

Education

TJ has a B.S. in public relations and an M.S. in applied communication research from Boston University.

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  • Lauren E. Nelson
  • For Infrastructure & Operations Professionals

    Report:Adoption Profile: Private Cloud In Europe, Q3 2013

    European IT infrastructure and operations (I&O) executives and their teams often ask Forrester for private cloud adoption data to inform their cloud strategy and compare their progress with their...

    • Downloads: 245
  • For Infrastructure & Operations Professionals

    Report:Quick Take: OpenStack Summit, Q4 2014

    With Its Juno Release, OpenStack Is Getting Boring — Good!

    With cloud computing influencing so much of your BT agenda, you're paying significant attention to the OpenStack infrastructure-as-a-service (IaaS) cloud platform. As an infrastructure and operations...

    • Downloads: 111
  • For Infrastructure & Operations Professionals

    Report:State Of Cloud Platform Standards: Q1 2014

    OpenStack Steps Forward To Become The New De Facto Model

    Enterprises look to cloud computing services to enable flexibility and scalability for agile applications, but many fear vendor lock-in, which would mitigate these benefits. Without standardization,...

    • Downloads: 555
  • For Infrastructure & Operations Professionals

    Charts & Figures:Forrester Wave™: Hosted Private Cloud, Q1 '13

    No Dominant Market Leaders Today, But Front-Runners Are CSC And Rackspace

  • For CIO Professionals

    Report:Master 10 Trends For Your Cloud Journey

    Early in 2011, Forrester made a series of predictions about the future of cloud computing for that year. With 2012 now upon us, it's time to evaluate last year's predictions and introduce new...

    • Downloads: 2719
  • For Infrastructure & Operations Professionals

    Report:Brief: Cloud-To-Cloud Resiliency

    Top Cloud Users Design A Multicloud Approach To Ensure Highly Available Services

    Just like on-premises infrastructure, clouds fail. We see this in the news on an almost daily basis. Yet as we enter the age of the customer, downtime is becoming less and less acceptable. How can...

    • Downloads: 221
  • For Infrastructure & Operations Professionals

    Report:Applying The Forrester Wave™: Private Cloud Solutions, Q4 2013

    Customizing The Private Cloud Forrester Wave To Evaluate Four Common Private Cloud Scenarios

    In November 2013, we published our private cloud solutions Forrester Wave evaluation, where we used 61 criteria to evaluate 10 private cloud solutions vendors. The findings showed how well each...

    • Downloads: 657
  • For Infrastructure & Operations Professionals

    Charts & Figures:Private Cloud Is Driven By Improved Manageability, But Enterprises Still Showing Concern

  • For Infrastructure & Operations Professionals

    Charts & Figures:Forrester Wave™: Private Cloud Solutions, Q4 '13

    Three Vendors Rise To The Top Of The Private Cloud Market

  • For Infrastructure & Operations Professionals

    Charts & Figures:Standards-Focused Organizations And Current Projects

  • For Infrastructure & Operations Professionals

    Blog:Three Vendors Rise To The Top Of The Private Cloud Market

    In Q2 2011, Forrester wrote one of the market's first private cloud vendor evaluations which scored vendors on ten criteria. Over the past two years private cloud has shifted from concept to...

    • For Infrastructure & Operations Professionals

      Report:An Infrastructure And Operations Pro's Guide To Cloud-Based Disaster Recovery Services

      You Must Include These Services In Your Five-Year Road Map

      Historically, disaster recovery (DR) preparedness required substantial time and financial investment. For many, DR was out of reach, and for others, it was a burdensome task that often felt like an...

      • Downloads: 1164
    • For CIO Professionals

      Report:Predictions For 2014: Cloud Computing

      Cloud Formally Joins The IT Portfolio — Whether IT Likes It Or Not

      As we head into 2014, cloud computing is no longer a "future" but a "now." Investments are up, enterprise use is widespread, and the hybrid cloud model has arrived. While the bulk of cloud...

      • Downloads: 1507
    • For Infrastructure & Operations Professionals

      Charts & Figures:Applying The Forrester Wave: Private Cloud Solutions, Transformational Scenario

      Customizing The Private Cloud Forrester Wave To Evaluate Four Common Private Cloud Scenarios

    • For Infrastructure & Operations Professionals

      Report:Vendor Landscape: Private Cloud Overview

      In September 2013, Forrester published a two-part market overview on converged infrastructure that included preintegrated software-defined converged solutions. Two months later, Forrester produced...

      • Downloads: 519
    • For Infrastructure & Operations Professionals

      Report:The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

      Virtustream And Datapipe Lead The Way, With CSC, HP, Dell, And Blue Box Close Behind

      This emerging market Forrester Wave™ report focuses on hosted private cloud solutions. In our 25-criteria evaluation, we identified the 16 most significant providers — AT&T, Blue Box, Canopy,...

      • Downloads: 350
    • For Infrastructure & Operations Professionals

      Blog:Four Common Approaches To Private Cloud

      In 2012, I wrote a blog titled Private Cloud: 'Everyone's Got One, Where's Yours?' which looked at the perception of private cloud versus the reality of the environments that carry...

      • For Infrastructure & Operations Professionals

        Charts & Figures:The Most Common Private Cloud Approach Is Commercial Private Cloud Software

        Three Vendors Rise To The Top Of The Private Cloud Market

      • For Infrastructure & Operations Professionals

        Blog:Private Cloud: 'Everyone’s Got One. Where’s Yours?'

        Sound familiar? Executives across the globe feel peer and competitive pressure to “get to yes” on private cloud. This burden falls on IT to provide a cloud solution — oh, and by the...

        • For Infrastructure & Operations Professionals

          Blog:Overview of Healthcare.gov's Tech Challenges

          Before jumping into the Healthcare.gov case study, I wanted to highlight an announcement that was overshadowed by the press surrounding the Healthcare.gov story: Verizon Compute Cloud & Verizon...

          • For Infrastructure & Operations Professionals

            Charts & Figures:Hosted Private Cloud Global Adoption Almost Doubles In 2013

          • For Infrastructure & Operations Professionals

            Report:Top 10 Facts Every Tech Management Leader Should Know About Private Cloud

            Cloud is an essential component of every enterprise tech management strategy, but sifting through market noise to design a robust cloud strategy isn't easy. Despite reported high private cloud...

            • Downloads: 371
          • For Infrastructure & Operations Professionals

            Report:Adoption Profile: Private Cloud In North America, Q3 2014

            North American infrastructure and operations (I&O) executives and their teams often ask Forrester for private cloud adoption data to inform their cloud strategy and compare their progress with their...

            • Downloads: 395
          • For CIO Professionals

            Report:The Rise Of The New Cloud Admin

            And No, It's Not Your Virtualization Manager

            Nearly half of all enterprise IT shops claim to be prioritizing private cloud investments in 2013, but both in the largest enterprises and those firms that are most aggressively investing in public...

            • Downloads: 692
          • For Infrastructure & Operations Professionals

            Charts & Figures:There Is Substantial Interest In Hosted Private Cloud

            No Dominant Market Leaders Today, But Front-Runners Are CSC And Rackspace