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For Customer Experience Professionals
Benchmarks: The Customer Experience Maturity Playbook
How well do leading brands build loyalty with the quality of their customer experience (CX)? We reveal the top performers in the US as well as the specific brands that you need to beat to take over...
- Downloads: 265
For Application Development & Delivery Professionals
Practical Steps To Prepare Your Enterprise Backbone For Digital Business
In the past few years, firms have spent heavily on customer experience, but in many cases have failed to adapt their core systems to new trading conditions. Their legacy supply chain and inventory...
- Downloads: 28