Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

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  • Eveline Oehrlich
  • For Infrastructure & Operations Professionals

    Report:Quick Take: BMC Software — A New Company With A Well-Known Name

    Will The New Executives, New Branding, And Diligent Focus On Customer Experience Be Enough To Retain And Win Customers?

    Last week, BMC Software held its global users' conference, BMC Engage. The event attracted over 800 BMC customers, 157 implementation and technology partners, 42 showcase booths, and 20 industry...

    • Downloads: 114
  • For Infrastructure & Operations Professionals

    Report:Technology Management: Service Catalog Workbook

    This service catalog includes a variety of generic service families and the definitions of the service activities associated with them. IT executives should use these sample families as a starting...

    • Downloads: 49
  • For Infrastructure & Operations Professionals

    Report:Your Service Management Office Defined

    Establish A Service Management Office To Orchestrate, Govern, And Manage IT And BT Services For Business Value

    To support the business in its quest to win, serve, and retain customers, infrastructure and operations (I&O) pros must focus on innovation, speed, and responsiveness. They must orchestrate, govern,...

    • Downloads: 158
  • For Infrastructure & Operations Professionals

    Charts & Figures:Interconnected Service Ecosystems Bring Success To Business And TM Recommendations

  • For Application Development & Delivery Professionals

    Report:Brief: Put Developers On The Front Lines Of App Support

    DevOps Culture Begins With Visibility And Responsibility

    The separation of development (Dev) and operations (Ops) has created inherently dysfunctional relationships that mere good intentions cannot mend. At the root of the problem are their different...

    • Downloads: 158
  • For Infrastructure & Operations Professionals

    Charts & Figures:The New Service Management Office

  • For Infrastructure & Operations Professionals

    Report:Vendor Landscape: ITSM SaaS Solutions

    I&O Pros Can Narrow A Crowded Field By Answering Five Key Questions

    Most infrastructure and operations (I&O) organizations have already adopted IT service management (ITSM) tools in some form, with many aggressively expanding their use cases. These solutions still...

    • Downloads: 185
  • For Infrastructure & Operations Professionals

    Report:Brief: The Modern Service Catalog Supports Service Brokering

    The Evolution Of The Service Catalog From A Static List To An Interconnected Ecosystem

    Forrester interviewed 16 service catalog and cloud management platform vendors to get a read on the service catalog landscape, and the most common term they used to describe the developments of the...

    • Downloads: 225
  • For Infrastructure & Operations Professionals

    Report:Brief: Choose The Right Service Desk Sourcing Strategy

    Select From One Of Four Profiles To Make Your Decision

    The service desk is a key point of interaction between the technology management team and the business workforce that uses the technology and tech services. It is an important source of data about...

    • Downloads: 208
  • For Infrastructure & Operations Professionals

    Report:I&O Must Shift Toward Modern Service Delivery To Better Serve Customers

    Executive Overview: The Modern Service Delivery Playbook For 2015

    Infrastructure and operations (I&O) teams can no longer live in silos, as it hinders their ability to address customers' rising expectations in today's age of the customer. They must not only change...

    • Downloads: 361
  • For Infrastructure & Operations Professionals

    Charts & Figures:The Modern Service Delivery Playbook

  • For Infrastructure & Operations Professionals

    Report:Case Study: LBS-West Delivers Guaranteed Service Levels To Workforce

    How A Financial Services Firm Dramatically Improves Employee Experience With Service Management Automation

    Ensuring that business stakeholders, business users, and sales resources have every tool at their disposal and every roadblock removed in their commitment to win, serve, and retain customers is high...

    • Downloads: 76
  • For Infrastructure & Operations Professionals

    Report:ITSM Falls Short Of Your 2016 Needs

    Processes: The Workforce Enablement Playbook For 2015

    Organizations everywhere have begun digital business transformations to stimulate long-term growth. But many are ignoring their most precious assets — the people who sustain and improve the...

    • Downloads: 294
  • For Infrastructure & Operations Professionals

    Report:Key ITSM SaaS Solution Capabilities

    This workbook supports the "Market Overview: IT Service Management SaaS Tools Update 2014" Forrester report and describes each vendor's ITSM SaaS capabilities in detail.

    • Downloads: 36
  • For Infrastructure & Operations Professionals

    Charts & Figures:IT's Value Path To Becoming A Business Partner

  • For Infrastructure & Operations Professionals

    Report:Execute The Five Key Processes Of The Business Technology Resiliency Life Cycle

    This report outlines Forrester's solution for infrastructure and operations (I&O) leaders responsible for developing and implementing the core processes that support business technology (BT)...

    • Downloads: 402
  • For Infrastructure & Operations Professionals

    Report:Service Catalog Case Study: Fife Council's Journey To Customer Service Excellence

    Service Catalog As A Strategic Control Point For Business, Government, And Community

    Fife Council is a unitary authority with an IT department responsible for providing services and support to both its business and the community of Fife, Scotland, totaling over 385,000 people. This...

    • Downloads: 264
  • For Infrastructure & Operations Professionals

    Charts & Figures:The Evolution From A Reactive, Static Catalog To Responsive, Dynamic Ecosystem

  • For Infrastructure & Operations Professionals

    Charts & Figures:Service Management Process Adoption Rates

    Establish A Service Management Office To Orchestrate, Govern, And Manage IT And BT Services For Business Value

  • For Infrastructure & Operations Professionals

    Charts & Figures:Business Capabilities, Business Services, And IT Services

  • For Infrastructure & Operations Professionals

    Report:Five Key Initiatives To Wow Your Workforce With Your Service Desk

    Extend Your Service Desk Automation Now

    Each interaction between your employees and your service desk affects the reputation of the entire infrastructure and operations (I&O) team. To delight (or, as we like to say, wow) members of your...

    • Downloads: 186
  • For CIO Professionals

    Report:How To Allocate And Charge Back Your Business Tech Expenses Without Screwing Up

    The Right And Wrong Ways To Assign MOOSE Tech Costs To The Business

    Reasonable and responsible spending on enterprise technology increasingly requires rational cost allocation schemes, and the shift toward the business technology (BT) agenda for winning, serving, and...

    • Downloads: 325
  • For Infrastructure & Operations Professionals

    Report:Top Technologies For The Infrastructure & Operations BT Agenda

    Your company's only route to sustainable competitive advantage is to deliver a superior customer experience. Because your customers, channels, competitors, and coveted talent are digital, your...

    • Downloads: 391
  • For Infrastructure & Operations Professionals

    Report:Embrace Deming's PDCA Cycle To Continuously Optimize Modern Service Delivery

    Continuous Improvement: The Modern Service Delivery Playbook

    Infrastructure and operations (I&O) professionals are adopting the disciplines of modern service delivery to deliver modern applications and services with the speed, quality, and agility that...

    • Downloads: 213
  • For Infrastructure & Operations Professionals

    Report:Five Concerted Steps To Maximize The Business Value Of IT

    Best Practices In Service Portfolio Management That I&O Leaders Can Use To Cut Costs While Delivering Business Results

    Today's infrastructure and operations (I&O) leaders often feel like they are in a Catch-22. They are under constant pressure to lower their operating costs, yet new business expectations demand that...

    • Downloads: 533