Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

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96 results in Reports

  • IT Spending Forecasts
  • Past 12 months
  • For Application Development & Delivery Professionals

    Report:Navigate The Future Of CRM In 2016

    Vision: The CRM Playbook

    In the age of the customer, good customer experiences are the only source of competitive differentiation. Organizations use customer relationship management (CRM) as a foundational building block in...

    • Downloads: 394
  • For Application Development & Delivery Professionals

    Report:The ROI Of SaaS

    A Total Economic Impact™ Analysis Uncovers Long-Term Business Value, But Cost Savings Are Not Guaranteed

    Software-as-a-service (SaaS) is fast becoming a viable alternative for enterprise software across every business process category. But application development and delivery (AD&D) professionals must...

    • Downloads: 1945
  • For Infrastructure & Operations Professionals

    Report:Use An I&O Road Map To Lead I&O Into The Future

    Road Map: The I&O Transformation Playbook

    Infrastructure and operations (I&O) pros must architect, implement, and operate the production engine that supports — and preferably anticipates — the business' various applications and service...

    • Downloads: 637
  • For Application Development & Delivery Professionals

    Report:Vendor Landscape: Citizen Engagement Platforms

    Citizen Engagement Platforms Improve Outreach And Service Delivery

    Government decision-makers are increasingly being held accountable for programs and their budgets. As a result, they want to be sure that these programs meet the needs and expectations of their...

    • Downloads: 131
  • For Security & Risk Professionals

    Report:The 2016 State Of Endpoint Security Adoption

    Investments In Advanced Endpoint Controls Are Poised To Accelerate Over The Coming Year

    Every year, Forrester surveys thousands of security decision-makers and information workers globally from a wide range of industries and organization sizes. This report presents the most relevant...

    • Downloads: 239
  • For Enterprise Architecture Professionals

    Report:Architect Hybrid Cloud Management To Boost Your Digital Business

    Chinese Companies Are Undertaking The Journey Toward Hybrid Cloud Maturity

    Cloud is becoming the new norm for enterprises. More and more companies across the globe are using two or more private, hosted, or public cloud services, applying different technology stacks to...

    • Downloads: 262
  • For Infrastructure & Operations Professionals

    Report:Benchmark Your Enterprise Cloud Adoption

    Benchmarks: The Cloud Computing Playbook For 2015

    Most enterprises have adopted cloud computing in some form; the key question is where your organization falls. Are you ahead of your competitors or lagging the average enterprise? Understand the...

    • Downloads: 1011
  • For Application Development & Delivery Professionals

    Report:The Path To A New Supply Chain Management Software

    As your customers' expectations increase, you must improve the capabilities of your supply chain. Forrester speaks to far too many buyers who are cobbling together outdated technologies and Excel...

    • Downloads: 96
  • For Application Development & Delivery Professionals

    Report:Brief: Data Visualization Unlocks The Value Of Business Insights

    Have you ever wondered what's behind the age-old saying that a picture is worth a thousand words? How does that translate in practice into the world of data visualization? While there are many...

    • Downloads: 139
  • For Security & Risk Professionals

    Report:Rethinking Data Loss Prevention With Forrester's DLP Maturity Grid

    Data loss prevention (DLP) remains a key technology to help prevent the leakage and exfiltration of the firm's most sensitive data. Using client feedback, survey data, and input from security leaders...

    • Downloads: 2136
  • For Application Development & Delivery Professionals

    Report:Optimize Your BI Strategy To Generate Maximum Business Value

    Strategic Plan: The Business Intelligence Playbook

    Business intelligence (BI) is more important than ever in today's fast-changing competitive environment. Without effective BI, organizations lack an essential element in the application portfolio...

    • Downloads: 981
  • For Application Development & Delivery Professionals

    Report:Application Adoption Trends 2016: SaaS Expands Across The Enterprise And Across The Globe

    More Companies Go All-In On SaaS To Shed On-Premises Baggage

    Our Global Business Technographics Software Survey, 2015, reveals significant adoption of SaaS across a wide variety of application areas as application buyers demand business agility....

    • Downloads: 921
  • For Enterprise Architecture Professionals

    Report:The Four Things Data Scientists Wish You Knew

    Get The Most Out Of Your Data Science Investments

    In a business environment increasingly characterized by the imperative to use deeper insights to engage customers and outpace competitors, data science is a hot topic. But data science is very...

    • Downloads: 383
  • For Enterprise Architecture Professionals

    Report:The Gulf Cooperative Council's Big Data Opportunity

    How The GCC Can Use Big Data To Be More Competitive

    The Middle East is a new frontier for business innovation. In particular, the possibilities for using big data and advanced analytics to improve regional outcomes are enormous — and the region...

    • Downloads: 94
  • For Infrastructure & Operations Professionals

    Report:IoT Success Requires A DevOps Mindset

    How To Wrap IoT Solutions With The Right Processes

    The IoT opportunity is taking enterprises by storm — but its newness means there are a lot of unknowns, including how to achieve operational excellence. The same DevOps principles that drive...

    • Downloads: 200
  • For Application Development & Delivery Professionals

    Report:Customers Self-Serve As A First Point Of Contact For Customer Service

    Adopt Five Best Practices To Drive Self-Service Knowledge Success

    Web and mobile self-service have unseated the phone as the first point of contact with customer service organizations. Why? Customers expect companies to value their time, and self-service provides...

    • Downloads: 171
  • For Infrastructure & Operations Professionals

    Report:Millennials Will Revolutionize Technology Management

    Organization: The I&O Transformation Playbook

    As the workforce ages, organizations should be prepared to adjust recruitment strategies and established technology practices. As the portion of younger employees in your organization becomes more...

    • Downloads: 184
  • For CIO Professionals

    Report:Mobile Becomes A Key Success Imperative For CIOs

    Forrester Survey Data Highlights The Urgency For The CIO To Complete The Mobile Mind Shift

    Mobile is a vital part of the CIO's business technology agenda to help improve customer experience, employee productivity, and new revenue channels. The most visionary and forward-looking CIOs,...

    • Downloads: 208
  • For Application Development & Delivery Professionals

    Report:Maximize Your Chances Of Business Intelligence Success In A Customer-Centric World

    Processes: The Business Intelligence Playbook For 2015

    What can you do to make sure that your business intelligence (BI) initiative doesn't end up on the scrap heap of failed projects? Seeking answers to this question isn't unique to BI projects —...

    • Downloads: 1082
  • For CIO Professionals

    Report:Data Leadership Drives Government Transformation: Hail To The Chief (Of Data)

    Governments Appoint CDOs In All But The Name

    Governments struggle to meet the rising expectations of their citizens. Despite budget shortfalls and skills deficits, however, many governments have begun to successfully leverage a plentiful...

    • Downloads: 100
  • For Enterprise Architecture Professionals

    Report:What You Need To Go From Data-Rich To Insights-Driven

    Becoming Customer-Obsessed Requires People, Process, Technology, And Data Changes

    Forrester's research shows a strong correlation between higher rates of revenue growth and two factors: a better customer experience and a concerted effort to be insights-driven. Coincidence? Hardly....

    • Downloads: 243
  • For Security & Risk Professionals

    Report:Cybersecurity Budgets Remain Strong, Skills Lag In 2016

    Benchmarks: The S&R Practice Playbook

    Cybersecurity is now part of regular executive discussions and is being allocated budgets accordingly. Chief information security officers (CISOs) and their teams must exhibit business acumen in...

    • Downloads: 300
  • For CIO Professionals

    Report:European Tech Market Outlook For 2016 To 2017

    Brexit And Sluggish Economies Will Lead To Stagnant Tech Demand

    After a surprisingly strong 2015 European tech market, CIOs in European countries need to prepare for a much more difficult 2016 and 2017. Despite the European Central Bank's stimulus and stronger...

    • Downloads: 146
  • For Security & Risk Professionals

    Report:Market Overview: Data Loss Prevention

    Tools And Technology: The Data Security And Privacy Playbook

    Policies to control data use and movement require enforcement mechanisms. Data loss prevention (DLP) capabilities give security and risk (S&R) professionals the means to enforce those policies and...

    • Downloads: 202
  • For CIO Professionals

    Report:The Forrester Wave™: Enterprise Public Cloud Platforms In China, Q3 2015

    The 11 Providers That Matter Most And How They Stack Up

    Public cloud application platforms unlock the agility and economic advantages of cloud computing for digital business globally, but the enterprise public cloud vendor landscape in China is very...

    • Downloads: 191