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For Customer Experience Professionals

WEBINAR: 2019 Customer Experience Predictions: CX Under Fire!

January 10, 2019

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Description

Customers expect their experiences to keep getting better. The trouble is, they haven’t — or at least not enough to keep up with those rising expectations. This situation has been going on for the last three years and will begin to boil over in 2019, leading to a series of systemic shocks for CX transformation efforts and turmoil for CX professionals.

Key takeaways:

  • CX quality and management maturity are stuck on plateaus.
  • Some companies will seek alternatives to differentiating through CX.
  • The CX professional role will change.

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