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Rising mobile banking and mobile insurance adoption, coupled with growing customer expectations, means banks and insurance companies are under pressure to develop advanced mobile capabilities. But urgent business needs often make financial service firms quickly prioritize implementable single-channel solutions over more sophisticated but slower-to-implement cross-channel solutions. In the haste to show mobile progress, many financial services firms have rushed to get their apps into iTunes and Google Play without first considering the disruption that these mobile initiatives can have on their people, processes, and core systems. The result is that digital banking and insurance teams could be trading away a future-proof mobile business platform for a short-term "me-too" app undertaking.
In this Webinar, Forrester analysts Jost Hopperman and Ellen Carney discuss the various paths financial services firms can take toward the different flavors of mobile solutions; identify some tradeoffs; and provide an overview of mobile and IT services vendors that can help banks and insurance companies build the mobile solution best suited to their individual environment.
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Vendors mentioned: Accenture, Adaptik, Adminovate, Applied Systems, Atos, Avaloq, Backbase, Capgemini, Cognizant, Comarch, Comviva, Covina Technologies, CSC, D+H, Deloitte, eLeader, Exigent, Fanatic, Fast Technologies, Finantix, Fiserv, Guidewire Software, HCL, HP, Infosys, Intelligent Environments, ISCS, Jack Henry & Associates, Kony, MajescoMastek, Misys, Monitise, moTwin, NetInfo, Nucleus Software Exports, Pegasystems, Polaris Financial Technology, SAP, Sapiens, Sapient Nitro, SNL Partners, Sopra Banking Software, SunGard, Tagit, Tata Consultancy Services (TCS), Temenos, Vertafore, and Wipro.
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Increasing mobile banking adoption and customer expectations put banks under pressure to develop advanced mobile banking capabilities. They often prioritize implementable single-channel solutions over more sophisticated but slower-to-implement cross-chann
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