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Declining sales, shrinking operating margins, and labor force reductions, drive Business Process & Applications professionals to streamline core business processes such as opportunity to cash. Efficient and effective delivery of orders that consistently meet a stakeholder's (e.g., customer, supplier, partner, and employee) expectation is known as a "perfect order." Because the delivery of a perfect order is complex, many organizations rely on software solutions to automate, simplify, and integrate. So how does a BPA pro know what the key steps to supporting a perfect order are? What technology is required to deliver on all the steps of a perfect order? How well does the organization support the people, process, and technology requirements for a perfect order? To help BPA professionals answer those questions, Forrester has developed a checklist of the 20 best steps required to support a perfect order and to enable BPA pros to score themselves on their ability to achieve the delivery of a perfect order.
Agenda:
Vendors mentioned: Amdocs, Epicor Software, GSI Commerce, Infor, Infosys, Manhattan Associates, Microsoft, Oracle, SAP, and Sterling Commerce
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In the second update to the industry's only process-focused order management assessment of its kind, Forrester evaluated eight leading order management solutions in a 152-criteria evaluation. We found that Sterling Commerce and Oracle E-Business Suite led
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